Client Service Manager

Client Service Manager
Viseu
Viseu, Viseu District, Portugal

Client Service Manager with Nordic Languages needed in Lisbon, Portugal

Are you a Dutch, German, Swedish, Norwegian, or Finnish speaker and Certified in: ITIL V3/v4, CISCO CSM? Then look no further

Position: Client Service Manager

Location: On-site in Lisbon, Portugal

Employment Type: Permanent

Are you passionate about delivering exceptional client service and fluent in one of the above languages plus English? We have an exciting opportunity for a Client Service Manager to join our dynamic team in Lisbon

Key Responsibilities:

• Service Management Reviews: Collaborate with key stakeholders to align client services and performance with business goals, managing regular contract reviews and updates.
• Relationship Management: Maintain overall customer health, ensuring visibility and compliance, and address red flag issues proactively.
• Operational Excellence: Oversee service level assessments, reporting, and analysis. Drive service improvements and process enhancements, working closely with Operations and Service Delivery.
• Performance Metrics: Review KPIs, provide action plans, and deliver accurate, timely reports to senior management for forecasting and analysis.
• Special Projects: Contribute to special projects and
  -
  - day improvements with a cooperative spirit.

Requirements:

• Education: Bachelors/Masters degree or equivalent in a related field.
• Certifications: ITIL V3/v4, CISCO CSM.
• Experience: Proficient in Power
  Point, Excel, Outlook, Word, and Microsoft Teams. Knowledge of business planning, resource management, and financial budgeting is a plus.

Benefits:

• Permanent Contract: Enjoy job stability with a competitive salary.
• Health & Insurance: Private health and life insurance from day one.
• Work-Life Balance: Monday to Friday working hours with a meal allowance on a card/voucher.
• Dynamic Environment: Be part of a supportive, innovative team in the heart of Lisbon.

Ready to take your career to the next level? Apply now and become a key player in our Lisbon office