Client Service Manager Lisboa

Client Service Manager
Lisboa
Lisboa, Lisboa, Portugal

Location:

Europe

About Us

TGM Research is one of the fastest growing and most innovative market research companies, offering valuable insights to businesses across various industries. We are committed to delivering
- quality market research solutions to our clients by connecting them with the right participants through our online panels.

About The Team & Role

You will be a part of

Client Service Team

and you will you will play a crucial role in coordinating research projects with internal and external stakeholders to ensure seamless project execution and
- quality data delivery.

If you are a proactive,
- oriented individual with a passion for market research and online panels, we invite you to join our team and help our clients succeed in their research endeavours.

Responsibilities

• Coordinate the execution of medium to complex research projects, ensuring timely delivery of results.
• Provide full guidance for sampling strategy development and monitor fieldwork performance.
• Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations.
• Maintain excellent
  -
  - day communication with internal teams and external clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle.
• Manage and grow a portfolio of small to medium size client accounts, ensuring client satisfaction, retention, and revenue growth.
• Identify opportunities for