Client Services Executive (Late Shift)

Client Services Executive (Late Shift)
Viseu
Viseu, Viseu District, Portugal

Job Profile

At Vista, we believe exceptional client experiences are built on attention to detail, proactive communication, and a commitment to continuous improvement.

For over 20 years, we have been delivering
- class, personalized service, and we are now expanding our team of Client Services Executives. This role is perfect for individuals who thrive in
- paced environments, are excellent
- players, enjoy
- solving, and want to grow their career in customer service, operations, or leadership.

Your Responsibilities

As a Client Services Executive, you will be the first point of contact for clients, ensuring every interaction reflects our commitment to excellence.

Your responsibilities will include:

• Managing client requests and bookings with precision and efficiency.
• Managing and overseeing all operational aspects of the client's journey, ensuring all regulatory permissions are secured by gathering and verifying
  - specific requirements, including landing permits, weather concerns, crew readiness, and the documentation necessary for each flight to operate seamlessly.
• Arranging tailored services beyond the flight itself, such as ground transfers, chauffeurs, and helicopter connections, to deliver a seamless
  -
  - end travel experience.
• Anticipating challenges, resolving issues, and keeping clients informed at all times.
• Coordinating across multiple teams to deliver seamless,
  -
  - end service.
• Building trusted relationships with
  - profile clients through clear, professional communication.
• Taking ownership of complex situations and ensuring the best possible outcome.
• The Client Services team is available 24 hours a day, seven days a week. Our Executives work a shift pattern which includes both day and night shifts.

Required Skills, Qualifications, And Experience

• Experience in a client facing role (hospitality, travel, aviation, luxury services, or related industries).
• Ability to efficiently manage multiple digital systems at once, confidently navigating across several platforms and interfaces in real time.
• Strong communication skills, with excellent written and spoken English.
• The ability to stay calm, accurate, and
  - focused under pressure.
• A collaborative mindset and genuine passion for delivering exceptional service.
• Flexibility to work shifts, including evenings and weekends, as part of a global 24/7 team.

We are as committed to your growth as we are to our clients: At Vista, you will benefit from:

• Global experience: exposure to a diverse, international client base with dynamic,
  -
  -
  -
  - same challenges.
• Tech: Access to multiple tech platforms and interfaces.
• Career growth: a clear path to progression, with the chance to develop skills in client management, operations, and leadership.
• Learning development: tailored training, ongoing coaching, and opportunities to move across departments and brands within our group.