Client Success Manager - German Market Lisboa

Join to apply for the Client Success Manager - German Market role at go
FLUENT

Overview

Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our German market and ensure our clients maximize the value of our digital learning solutions.

As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving
- term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.

What You’ll Do

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
• Lead seamless onboarding: Guide new clients as a go
  FLUENT product expert, ensuring a smooth and impactful start.
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Why You’ll Love This Role

• Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.
• Dynamic and Collaborative Culture: Join a diverse, supportive, and
  - sharing environment where your ideas matter.
• Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.

What We’re Looking For

• Fluent or bilingual in German
• Passionate about customer success and relationship management
• Exceptional communication and analytical skills
• Highly organized and adaptable to varied projects
• Proactive
  - solver with a growth mindset
• Team player who values collaboration and
  - sharing
• Experience in Training,
  - Learning, or HR Solutions (Saa
  S) is a plus.

What We Offer

• Dynamic,
  - like experience within a
  - growing, 25-year old Swiss-based company.
• Learn from top executives and visionaries in the learning and language market.
• Join an innovative organization with an international, vibrant working environment.
• Full onboarding and fast ramp mentoring program leading candidate to success.
• World-class learning experience by being a go
  FLUENT learner. Learn from one of our 18 business languages!
• Ability to work from any of our 20+ offices around the world.
• Exciting
  - building events.

Watch our video to discover go
FLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/