Client Success Representative Lisboa

Client Success Representative
Lisboa
Lisboa, Lisboa, Portugal

Take the first step towards a fulfilling career as a Customer Service Representative in Portugal (Remote). Drive business success by meeting performance goals across all operations and exceeding client expectations for operational excellence:

high standards for quality, efficiency, and customer journey enhancement.

Career Progression and Personal Development

At our organization, we prioritize employee growth and provide the necessary resources for success. Over 80% of our managers and leaders have risen through the ranks from within, demonstrating our commitment to internal development. To support this, we offer a variety of FREE Learning and Leadership Development programs, designed to equip individuals with the skills and knowledge needed to advance in their careers.

Key Responsibilities

• Support clients via phone and/or chat, addressing their inquiries
• Provide expert account and application support to clients, focusing on software functionality
• Offer timely technical assistance and troubleshooting for system configurations and network settings
• Deliver precise,
  - time responses to clients' inquiries, contributing to improved brand engagement for our clients

Essential Qualifications

To excel in this role, you will need:

• High proficiency in Italian, Portuguese, and English (oral and written)
• Enthusiasm for the entertainment and media sector
• Excellent communication skills combined with empathy and teamwork
• Familiarity with digital streaming services and devices
• A positive, proactive attitude

We encourage applicants who may not meet every requirement to apply. We will strive to match them with a suitable position, whether this one or another.

Workplace Benefits

This role offers a competitive package of benefits to support your unique lifestyle:

• Full-time employment with flexible contract terms (dependent on experience and client requirements)
• Competitive remuneration and
  - based bonuses
• Remote work opportunities in Portugal
• Referral bonus incentives
• Comprehensive training on the project and company
• Professional development programs, specialized courses, and language classes