Cloud Azure Engineer

Cloud Azure Engineer
Santarém
Santarém, Santarém District, Portugal

As an experienced Azure Engineer at Intercept, you list the wishes and possibilities, you spar with our Azure Consultants and you go the extra mile for our customers! You give our customers solicited and unsolicited advice on complex Microsoft Azure (3rd line) issues and you are not afraid to point them in the right direction.

Key Responsibilities:

We are looking for an experienced Azure Engineer for our Continuous Improvement team. You will work on complex issues (often 3rd line) that come in from the software development department of our customers. The work includes the maintenance and improvement of Azure resources within the Azure subscription of our customers. To make sure your job stays versatile, we made sure you weeks contains room for planned and unplanned work. This way you have the time focus on the more complex issues when necessary and enjoy the diversity of the unplanned issues.

You tasks will include:

• Resolve medium to complex incidents and perform root cause analysis
• Act as an escalation point for junior engineers and customer care teams
• Proactively identify and remediate recurring issues
• Enhance monitoring configurations and address performance bottlenecks
• Participate in
  - call and escalation duty rotations
• Participate in team learning sessions, technical discussions, and Agile ceremonies (daily
  - ups, sprint planning, reviews, retrospectives)
• Perform health checks and performance assessments of Azure environments
• Create and review customer insight and operational reports
• Prepare and lead operational review meetings with customers
• Maintain and continuously improve documentation for configurations, processes, and incident resolutions
• Identify trends and provide proactive recommendations to improve customer environments and ways of working

About us:

Digitization has fundamentally changed our world and technology now plays an unavoidable role in our daily lives. At Intercept, we’re driven to make a real impact by empowering software organisations to build better software for a better tomorrow. We help them work faster, more efficiently, and more securely. Our ultimate goal (BHAG) is that by 2032 we have consistently worked our Intercept magic and empowered 10, 000 software organisations to build a better tomorrow and educated1, 000 ambassadors to drive that vision forward. Our expertise is demonstrated through the certifications and acknowledgments we've earned from both Microsoft and our valued customers. We call ourselves Interceptors and we have created an atmosphere of a -"community within a community. -" With a true
- first mindset, together, we take on challenges, support each other, and achieve more as one united force. We are working daily to empower our customers and each other. We are ambitious, driven and innovative. But make no mistake, we work hard but also get a lot of fun and success in return.

What makes you a fit for this role?

• At least 5 years of experience in Cloud Engineering, preferably with Microsoft Azure.
• Microsoft Certified Azure Administrator Associate (AZ-104)
• Strong background in Dev
  Ops tools such as Helm, Open Telemetry, Git
  Hub, Azure Dev
  Ops, Power
  Shell, and Linux.
• Familiarity with industry best practices for cloud security, cost optimization, and automation.
• Solid communication skills, with the ability to explain complex concepts to clients and stakeholders.
• Ability to work independently and as part of a team, in a
  - paced and evolving environment.
• Fluent in English, both written and verbal.

What do we offer?

• Competitive salary and Private health insurance coverage.
• €400 to set up your home office and a Desk
  Guru consultation to ensure ergonomic working conditions.
• Work in Flexible , Remote First environment with a lot of Autonomy !
• Study during work hours? No problem! We provide time and space for professional development
• A personalized welcome pack with your laptop and all the tools you need to hit the ground running.
• Collaborative and Friendly Team.
• Be part of a fun, Inclusive culture and attend our great In-person events: Interceptival & Wintercept