Cloud Devops Engineer Lisboa

Cloud Devops Engineer
Lisboa
Lisboa, Lisboa, Portugal

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Company Description
Inetum is a European leader in digital services. Inetum’s team of 28, 000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2. 5 billion euros in 2023.

Job Description
The Digital and Transversal Solution APS Application Production team is an internal team that supports applications used by internal projects to deploy solutions for their applications. The team is responsible for maintaining, guaranteeing and improving the current service provided by the transversal applications, identifying root causes, and suggesting and implementing improvements. It follows strict ITIL practices in its daily activities.

Responsibilities

Provide functional support to users on applications

Testing and cross checks

Interact with IT Production & ICP Support Teams

Interact with developers for in‑house developed applications

Manage change request, support items and incident follow up in Service
Now

Treat requests, change requests and support items for CIB applications

Incident management and communication to users on local and central incidents

Design of new application environments

Installation, administration, documentation, support and troubleshooting of applications

Collaboration in group projects and on a territorial level

Problem management

Continuity Management

Capacity Management

Asset & Obsolescence Management

Main Activities

Managing incidents, crisis calls, communications and ensuring optimal resolution of incidents within SLAs in place

Monitoring the application status

Monitoring the infrastructure server resources

Perform validation between each environment

Perform regular reviews of scripts before UAT phase

Provide a regular report to the Project Manager/Technical Leader of server and application points to improve

Propose and implement optimizations for the project (e. G. , server configuration, script rewriting)

Perform capacity planning for projects at least once a year

Support projects regarding definition of solutions

Participate in the standardization of practices

Validate migrations of server instances

Drive the evolution of server tools

Analyze, plan, and execute all technical tasks required

Define tactical solutions to resume processes as quickly as possible

Contribute to identifying incident root causes

Engage the proper escalation path for all situations

Adopt global and departmental guidelines, IT best practices and IT security recommendations

Qualifications
In addition to daily application support activity, the Application Support team contributes to the definition of non‑functional requirements that a new application must respect before going into production. It also participates in the definition and implementation of projects to reduce support activity needed on critical systems.

Attitude

At least 10 years of experience

Teamwork attitude: work cooperatively toward a common objective

Accuracy: manage details to fully achieve required objectives and safeguard the context

Stress management and self‑control: keep efficiency and effectiveness in a high‑context‑switching environment;



handle multiple inquiries according to urgency keeping a positive outlook

Problem solving: gather relevant information, analyze data, evaluate alternatives to find tactical solutions

Strong analytical skills: break down problems into components by identifying relevant issues and recognizing connections

Responsiveness: promptly address needs based on understanding priorities and constraints

Autonomy: manage own work to take appropriate actions

Proactivity: anticipate issues or new technical requirements and address them with the appropriate teams

Main Tasks

Support the business in their IT needs and understand business workflows and scenarios

Monitoring the application status and infrastructure server resources

Plan and execute all required technical tasks

Contribute towards better post‑release checkouts

CI/CD pipeline development

Technical Skills

Red
Hat Linux expertise;



good infrastructure knowledge;



Ansible, Python

Application Performance Monitor (Dynatrace preferred)

Experience with Kubernetes, Open
Shift, Docker, and cloud managed services (AWS, Azure, IBM Cloud);



Helm, Hashi
Corp Vault, Argo CD

Continuous Delivery context, industrialization/automation of deliveries, deployments, rollbacks;



Terraform, Jenkins, Git/Git
Lab

Language Skills

English

Soft Skills

Good communication skills

Autonomous and proactive person

Team player

Think out‑of‑the‑box and propose new ideas/improvements for processes

Seniority level
Mid‑Senior level

Employment type
Full‑time

Job function
Information Technology

Industries
IT Services and IT Consulting

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