Cloud Operations Specialist

Cloud Operations Specialist
Viseu
Viseu, Viseu District, Portugal

Experience

3-6 Yrs

Base Location

Portugal

Work Location

Lisbon

Grade (applicable to internal Candidates)

C

Are we open to considering candidates from other locations?

No

Is it a remote working?

No

Do you have any specific location preferences or constraints?

Lisbon, Portugal

Request ID

SAPXJP CTW Workplace Delivery - Nexthink Administrator

Start Date

End Date

Hours for Estimated Spend

960

Description

"3rd party resources to support IT Infrastructure operations (e. G. 1st, 2nd, 3rd level IT support, Server and Landscape and Data center operations) which maintain SAP's ongoing business operation / business continuity. Hardware and software maintenance (break/fix, upgrades, etc. ) is NOT included

Infrastructure specific Services: Network and Telecommunication Specialists, Storage-, Server-, SAP Basis Operation Specialists, Client Technology Field Support, IT Helpdesk, IT NON-SAP Product Specialists, IT Security. "

Positions Requested

1

Experience level

E3 - Senior Consultant (Minimum IT Experience 3-6 Years. )

Scope of Services / Deliverables

Service Delivery Location - SAP Portugal Office Onsite Support.

WFH policy applied as per location

Skills

We are currently seeking a Nexthink Administrator.

The Nexthink Administrator is responsible for the
-
- day administration, maintenance, and support of the Nexthink platform. This role plays a critical part in enhancing IT operations through proactive issue detection, user experience analytics, and continuous improvement initiatives based on Nexthink insights.

Key Responsibilities

Administer and maintain the Nexthink platform including Collector deployment, Portal configuration, and Portal management

Develop and deploy Nexthink campaigns, remote actions, workflows, checklists, investigations, and dashboards

Monitor digital experience metrics and proactively identify issues or performance trends

Collaborate with stakeholders to resolve
- user problems using Nexthink data

Create custom dashboards and reports for different IT and business stakeholders

Manage user access, roles, and permissions within Nexthink

Work with vendors and internal teams during Nexthink upgrades, patches, and new feature deployments

Stay current with product developments and Nexthink community best practice

Required Qualifications

5+ years of experience in IT operations, desktop support, or
- user experience platforms

2+ years of
- on Nexthink administration experience

Strong understanding of Windows OS, endpoint management, and IT service delivery

Experience creating and managing Nexthink campaigns, workflows, checklists, dashboards, and investigations

Proficiency in scripting (e. G. , Power
Shell, javascript, bash) for remote actions and automation

Excellent analytical,
- solving, and communication skills

Experience with ITSM tools (e. G. , Service
Now, Remedy) and endpoint tools (e. G. , Jamf, Intune)

Preferred Qualifications

Nexthink Certified Associate or higher

Experience integrating Nexthink with monitoring or analytics platforms (e. G. , Splunk, Power BI)

Familiarity with digital experience scoring, employee sentiment analysis, or
- healing automation

Prior experience in large enterprise environments

Work delivery location (Country)

Portugal | PT

Work delivery location (City)

Lisbon