Cloud Service Management - Support Consultant Lisboa

Cloud Service Management - Support Consultant
Lisboa
Lisboa, Lisboa, Portugal

Join to apply for the Cloud Service Management - Support Consultant role at Keyrus.

Empowered by our motto, "Making Data Matter", Keyrus stands at the forefront of global consultancy in Data & Analytics, AI & Machine Learning, and Digital Transformation. With a presence in 27 countries across 4 continents, we're on a mission to elevate the impact of data.

We are data experts, guiding our clients through their data journey regardless of their level of maturity in analytics. As an
-
- end partner, we address varied challenges that our clients face, from Advanced Analytics, Cloud, Data Governance, Visualisation to Enterprise Performance Management, from advisory to delivery.

With more than 3200 employees worldwide, Keyrus is dedicated to helping businesses leverage the Data and Digital paradigm to enhance performance, facilitate, and accelerate transformation, and generate new drivers of growth, competitiveness, and sustainability.

Job Summary

Keyrus is looking for a professional to support the NCI Agency’s Cloud Operations Center in modernising IT services through public cloud adoption. The role focuses on IT service management (ITSM), reporting, financial operations for cloud environments, and change management. Transform possibilities into reality.

Note: All applications/CVs must be submitted in English.

Key Responsibilities

• Support incident, problem, and change management processes
• Ensure adherence to ITSM best practices
• Document and support service delivery processes
• Develop and maintain operational and financial dashboards (e. g. , Power BI)
• Report on system performance, incident trends, and expenditures
• Define and track service KPIs
• Monitor and manage costs across AWS and Azure platforms
• Track cloud resource usage and cost allocation
• Collaborate with engineering and finance teams for cost optimisation
• Assist with cloud budget planning and forecasting
• Manage vendor invoices and reconciliation
• Support contract governance and financial compliance
• Support IT service changes and implementation monitoring
• Define change methods, schedules, and effort estimates
• Provide regular status updates to management
• Participate in daily meetings and sprint planning
• Provide sprint updates and contribute to retrospectives
• Work within Brussels time zone hours

Requirements For The Role

• Solid knowledge and
  - on experience with ITSM processes
• Proficient with dashboard and reporting tools (Power BI, Service
  Now)
• Experience with public cloud financial operations (AWS and/or Azure)
• Familiarity with cloud cost management and budgeting tools
• Strong analytical thinking and
  - solving abilities
• Able to prioritise and manage multiple tasks in a dynamic environment
• Effective communicator with strong team collaboration skills
• Ability to share knowledge clearly and constructively
• Fluent in English
• Must be a Portuguese or European citizen

What We Offer At Keyrus Portugal

• Competitive salary based on skills & experience and according to the Data market practice
• Meal allowance of €8. 32 per day
• Flexible benefits option
• Private Medical Insurance
• 22 days of annual leave (increasing every 3 years up to a maximum of 25 days)
• Training Program through KLX (Keyrus Learning Experience) Platform

Why Keyrus?

Joining Keyrus means joining a market leader in Data Intelligence and an international player in Management Consultancy and Digital Experience.

Keyrus Portugal operates on five guiding pillars: Diversity; Trust; Flexibility; Ownership; & Innovation. We celebrate the diversity of backgrounds, perspectives, and talents, believing it fuels innovation and creativity.

Everyone is welcome and valued here, regardless of race, ethnicity, gender, sexual orientation, disability, age, or other dimensions of diversity.

Join us in shaping a future where everyone can thrive!

At Keyrus Portugal, we're more than just a company — we're a constellation of bright minds and innovative souls.

If you're seeking a place where passion meets purpose, where every project is a canvas and every challenge an opportunity, then look no further.

Join us, and be part of a community shaping the digital frontier. Your journey to greatness begins here.