Cluster HR Manager – TLG Global Hotels Portfolio Lisboa

Cluster HR Manager – TLG Global Hotels Portfolio
Lisboa
Lisboa, Lisboa, Portugal

Cluster HR Manager – TLG Global Hotels Portfolio

Lead the HR strategy across multiple hotel properties ensuring alignment with Wyndham’s global HR framework and TLG Global’s organizational goals.

Act as the key liaison between hotel HR teams, Wyndham regional HR, and TLG Global management.

Support leadership in manpower planning, workforce optimization, and succession planning across the cluster.

2. Recruitment & Onboarding

Oversee recruitment and selection for all hotel positions ensuring
- standard hiring practices.

Develop and maintain talent pipelines for key operational and managerial roles.

Standardize onboarding programs to ensure consistent employee experience across all properties.

3. Employee Relations & Engagement

Drive a culture of engagement, inclusion, and performance excellence.

Handle employee grievances, disciplinary actions, and workplace investigations in accordance with local labor laws and brand policies.

Conduct regular engagement surveys and develop action plans to enhance employee satisfaction.

Partner with Wyndham’s Learning & Development team to implement brand training programs.

Identify local training needs and implement customized development plans for staff and leadership.

Support career growth, performance management, and leadership development initiatives.

5. Compliance & Policy Management

Ensure compliance with labor laws, health & safety regulations, and Wyndham brand HR standards.

Maintain accurate HR documentation, audits, and statutory records across properties.

Coordinate HR audits and ensure timely reporting to Wyndham and TLG Global HQ.

Oversee payroll coordination and benefits administration for all cluster properties.

Benchmark compensation structures to remain competitive within the hospitality market.

Implement
- based reward systems aligned with corporate KPIs.

7. HR Reporting & Analytics

Provide regular HR metrics and dashboards (attrition, headcount, training hours, etc. ) to both Wyndham and TLG Global.

Use HR analytics to drive workforce decisions and optimize manpower costs.

Requirements

Strong leadership and people management skills.

Excellent understanding of hospitality HR operations, preferably in international hotel chains.

Deep knowledge of labor laws, HR compliance, and policy implementation.

Proven experience managing
- property or
- level HR operations.

Strong interpersonal and communication skills to liaise effectively with internal and external stakeholders.

Strategic thinking, analytical mindset, and
- solving abilities.

Proficiency in HR software systems (e. g. , Oracle HCM, SAP Success
Factors, or equivalent).

Cultural sensitivity and ability to work in diverse,
- location environments.

Education & Experience

Education: Master’s / Bachelor’s degree in Human Resources, Business Administration, or Hospitality Management.

Experience: Minimum 10 years of HR experience in the hospitality industry, with at least 3–5 years in a cluster or
- property HR leadership role.

Preferred Background: Experience with Wyndham Hotels & Resorts or other international hotel chains (Marriott, Hilton, Accor, IHG, etc. ) will be an advantage.

Languages: English fluency required; additional regional language(s) preferred.

Competitive salary package commensurate with experience.

Performance-based incentives.

Travel and accommodation benefits within cluster properties.