Collection, Credit, Billing & PA Supervisor

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Position Snapshot

• Location: Lisbon/Braga (Portugal)
• Company: Nestlé Business Services (NBS)
• Full-time / Hybrid Work – 2 days per week at the office (aligned with our current Policy)
• Fluent in English

About Us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally‑savvy, with an entrepreneurial mindset, and who can flourish in a fast‑paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

For our Nestlé Business Services, we are currently looking for a Collection, Credit, Billing & PA Supervisor. The successful candidate will have overall responsibility for leading the operational processes and services provided by NBS for markets
- scope. They will lead Total Service Quality levels to all stakeholders and drive end‑to‑end standardization, ensuring the quality of services delivered to customer is in accordance with SLA's.

They will lead and develop a team of Lead Specialists in Portugal, focusing on the following markets: Portugal, Spain, France, Italy, Austria, Switzerland, Sweden, Netherlands, Finland, Norway, UK and I, Germany, Belgium, Luxemburg and Denmark. Additionally, oversee several other Company Codes beyond these markets, including Nesa, NITR, Waters, and others.

A day in the life of. . .

• Build and set up and/or sustain the Order to Cash processes as per defined strategy and timelines.
• Participate in building and communicating the functional OMP.
• Lead a team of Lead Specialists in establishing and accomplishing company objectives.
• Ensure full alignment, understanding and execution of the team of people strategies within the functions/teams.
• Act as a change agent in communicating and aligning key organizational changes.
• Contribute to the stabilization of the operations following a transition.
• Drive or contribute to standardization projects including the implementation of new IT functionalities.
• Oversee performance and execution of O2C processes and anticipate/plans for potential issues and escalations.
• Manage the immediate resolution of critical issues and escalations.
• Improve the O2C process working closely with the market(s) and IT to analyze the causes of the issues and initiate the corrective actions to eliminate them.
• Responsible for ensuring appropriate controls and audits are in place and performed as required.
• Oversee internal/external audits, knowledge base updates, year‑end process interaction and payroll calendar setting.
• Ensure BCP’s for O2C are regularly and successfully tested, gaps are identified and addressed.
• Performance Management – monitors and evaluates team performance and conducts regular performance and development coaching and discussions. Provide support in the execution of developmental plans for the team members.
• Talent Management – active participation and contribution in People Day discussions – functional talent calibrations, management calibrations. Responsible in building a robust talent and succession pipeline for the teams in scope.
• Stakeholder Management – actively participate and contribute in governance and expert network meetings, telcos with markets and other NBS communities (CFO, O2C Leads, Credit Managers, Global Solutions Leads, Global Process Acceleration Team and Lead, Sales Director, etc. ).
• NCE Practices sustainability – leverage and drive the application of NCE methodologies, tools and practices to drive performance and continuous improvement of processes and services in‑scope. Partners with NGBS/NBS Performance Management team/NCE team and Market to make recommendations for new or improved performance categories and service levels.
• Promote automation initiatives and contribute to productivity improvements, by working in close collaboration with Service Excellence and Process Improvement Teams and leveraging NCE methodologies.

What Will Make You Successful

• Master's Degree in Finance, Business Administration & others.
• Functional experience in Finance, Order to Cash or Supply Chain in a leading role.
• Experience in working in a cross‑functional, multi‑cultural and networked organization (internal and external providers).
• Successful Leadership experience.
• Service Experience and Continuous Improvement mindset.
• Working in highly international environment.
• Managing change in the organization.
• English proficiency (other languages are a plus).
• Project management experience.
• Experience having lead accounting and/or financial areas (budget, pricing models, business case analysis and cost/benefit models).
• Knowledge of O2C E2E processes and good understanding of S2P and R2R E2E processes and best practices.

What We Offer

• Development of expertise in Nestlé’s Shared Services Business
• Immersion in a culturally diverse team
• Local and International Exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal Allowance Card
• Flex Benefits – at NBS you can choose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office.
• Company equipment according to professional needs
• E‑learning courses and training program to get you where you aim to be
• Career progression and possibilities for International Career

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Finance

Industries

Food and Beverage Services