Commercial Customer Support Representative Lisboa

Commercial Customer Support Representative
Lisboa
Lisboa, Lisboa, Portugal

Select how often (in days) to receive an alert:

1. Meeting within 2 to 4 weeks with our hiring officer: Belén
2. Interview with the manager: Aleksandra
3. Possible meet & greet session with the team or a coworker

OVHcloud values the diversity of the people it hires and supports. For us, diversity means fostering a work environment where individual differences are recognized, appreciated and respected, so as to develop each person's full potential and strengths.

Be free to be yourself!

SUSTAINABLE DEVELOPMENT AT OVHcloud. A DEEP COMMITMENT

Data has a powerful impact on every aspect of our lives. It is also changing the way we think about the world, and its use reflects the kind of society we want to live in.

As a major player in the tech industry, we have been doing everything in our power for over 20 years to reduce our environmental impact through industrial innovation and to guarantee an open cloud #Sustainable
By
Design

Discover some of our passionate employees and explore their occupations at OVHcloud!

Do you want to contribute to unique projects and build the free cloud together? Let's go!

At OVHcloud, we are driven by the same desire: to build the future together and support the freedom to innovate.

Discover the major player in free and responsible cloud computing.

Commercial Customer Support Representative

Your main responsibilities

Inside Customer Service Department (CCO) of OVHcloud, the Commercial Customer Support Representative is responsible for supporting commercial and order queries from existing and prospect customers. Their main mission is to guarantee customer satisfaction, thereby contributing to the company's growth.

They will also be responsible for outbound campaigns, retention activities, and cooperation with sales department for
- value leads.

Your future impact

In 6 months you will have accomplished

• Answering queries related to commercial topics regarding OVHcloud products
• Helping customers choose products or services based on their needs, responding to all questions about OVHcloud products or services, and identifying additional customer needs to proactively propose solutions
• Documenting customer requests & contact details in the ticketing tools
• Becoming proficient at creating leads for CSO & Professional Services teams
• Ensuring proper
  - up on all registered requests and orders
• Participating in outbound campaigns & retention actions for customers

And in 1 year you will have mastered

• Providing excellent customer service through listening, analyzing, and making recommendations
• Providing
  - and
  - sale commercial support
• Promoting and building the OVHcloud brand image with strong expertise and excellent customer support
• Contributing to continuous improvement processes for customer touchpoints related to commercial requests, capturing customer feedback, and sharing it with stakeholders

Skills required :

• Basic technical knowledge of web products: domains, web hosting, emails, etc.
• Understanding of networking, protocols (FTP, TCP/UDP, etc. ), DNS, CMS, HTML, Firewall, etc.
• General knowledge of Linux and Windows Server
• Knowledge of PHP, My
  SQL, and basic Linux commands (curl, whois, dig, etc. ) is a plus
• Excellent communication, organization, and customer service skills
• Strong teamwork skills, positive attitude, dynamic and enthusiastic
• Passionate about technology and eager to learn and develop
• Fluent in Portuguese and French (mandatory)