Commercial Customer Support with French Setúbal

Commercial Customer Support with French
Setúbal
Setúbal, Setubal, Portugal

Your main responsibilities
Inside Customer Service Department (CCO) of OVHcloud, the Commercial Customer Support Representative is responsible for supporting commercial and order queries from existing and prospect customers. Their main mission is to guarantee customer satisfaction, thereby contributing to the company's growth. They will be also responsible for outbound campaigns, retention activities and cooperation with sales department for high value leads. Your future impact
In 6 months you will have accomplished
Answering queries related to commercial topics regarding OVHcloud products
Be able to help customers choose product or service based on their needs, respond to all the questions customer has about OVHcloud product or services and able to identify additional customer needs and proactively propose solutions
Be able to document customer requests & contact details in the ticketing tools
Become proficient at creating leads for CSO & Professional Services teams
Be able to ensure there is a proper follow up on all the registered requests and orders
Participate in Outbound campaigns & retention actions for our customers
And in 1 year you will have mastered
Provide excellent customer service listening, analyzing and making recommendations
Provide pre and
- sale commercial support
Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support
Become part of continuous improvement process for customer touchpoints related to commercial requests; be able to capture customer feedback on products and services and will share it with different stakeholders
Skills required :Previous experience in inside sales, commercial support
Ability to handle technical conversations, nice to have: previous experience in IT environments
Familiarity with CSM/CRM environments
Ability to work in international environment
Excellent written and verbal communication and customer service skills
Organized with high level of attention to detail
Strong teamwork skills, positive attitude, dynamic and enthusiastic
Passionate for technology and willing to learn and develop himself/herself
Fluent French (C1) and English (B2/ C1) language are mandatory