Commercial Operations Manager (m/f/d)

Commercial Operations Manager (m/f/d)
Oeiras
Oeiras, Distrito de Lisboa, Portugal

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Experience HELM as a unique family business and an attractive employer. Through a constant exchange of ideas, our ultimate goal is to offer our customers
- oriented solutions within our global network. This allows us to work proactively and think
- term - in operations, quality management, process optimization, product development and distribution. We are innovation drivers, possibility makers and a reliable partner, all in one.

Commercial Operations Manager (m/f/d)

Date: Feb 5, 2025

Location: Carnaxide, PT,

Business Unit: Pharma

Job Function: Sales

Level of Experience: Mid-Career

For Unit Pharma Ingredients & Materials Europe specialized on Active Pharmaceutical Ingredients, in order to replace a maternity leave, we are looking for a motivated Commercial Operations Manager (m/f/d).

Responsibilities:

• Develop and strengthen profitable commercial relationships with customers and suppliers.
• Identify the key decision makers and
  - making process in the customer´s buying organization.
• Operate as point of contact for the customers within your area of responsibility.
• Build and maintain strong,
  - lasting customer and supplier relationships.
• Create leads related to the assigned accounts and manage the opportunity process from identification to conversion.
• Identify sales opportunities.
• Provide and negotiate offers.
• Prioritize opportunities of the assigned accounts and coordinate with marketing and sourcing.
• Continuously shorten the first order sales cycle of the assigned accounts.
• Deepen market insights and gather customer feedback.
• Actively promote our value proposition, collect and provide structured customer feedback.
• Plan regular field visits to customers, suppliers and participate in relevant commercial events in accordance with account plan.
• Ensure timely and successful launch of products for customers, with suppliers.
• Create and manage yearly customer account plan.
• Monitor progress of yearly account plan and proactively assess risks and opportunities.
• Communicate clearly the progress of initiatives to internal and external stakeholders.
• Develop business with existing clients and/or identify areas of improvement to exceed sales quotas.
• Prepare reports on account status.

Requirements:

• Proven work experience as Commercial Operations Manager in the pharmaceutical environment (preferential).
• Understanding of pharmaceutical value chain and B2B Marketing.
• Solid experience with MS Office (particularly MS Excel and Powerpoint), CRM (preferably Salesforce) and ERP systems (preferably SAP).
• Demonstrable ability to communicate, present and influence credibly and effectively.
• Experience in delivering
  - focused solutions based on customer needs.
• Excellent verbal and written communications skills in Portuguese and English, ideally Spanish.
• Excellent teamwork skills.

Every day, each one of us contributes to HELM's success with competence, the highest expertise and unique service. We reward this commitment - not only with international opportunities, possibilities for seminars and further training but also with benefits that offer optimal conditions to reach the perfect
- life balance.

Interested?

Then please apply with all necessary documents via our application portal.