Community & Operations Associate Lisboa

Community & Operations Associate
Lisboa
Lisboa, Lisboa, Portugal

WHO WE ARE

Heden is an innovative coworking and events brand located in the heart of Lisbon. We’re more than just a workspace – we’re a vibrant community for freelancers, teams, and creatives who seek personalized and inspiring environments to thrive. Sustainability, authenticity, and fun are at the core of everything we do.

WHAT WE DO

At Heden, we offer flexible coworking spaces, serviced offices, and meeting/event spaces designed to empower individuals, teams, and companies. Our goal is to create an accessible, dynamic, and creative atmosphere that supports the needs of today’s diverse professionals.

ROLE DESCRIPTION

Heden is experiencing an exciting period of growth as Lisbon continues to attract global talent in the creative and tech industries. We’re looking for a motivated and passionate Community & Operations Associate to join our team and help us maintain the exceptional service and community atmosphere our members love.

In this role, you will work closely with the Community Manager to enhance our members’ experience while ensuring smooth operations across one of our locations. This is a perfect opportunity for someone who is eager to contribute, learn, and grow in a dynamic,
- paced environment.

WHAT YOU’LL BE DOING

• Front  Desk and Daily Operations Support – Assist the Operations Manager with the smooth running of facilities and member management.
• Administrative Tasks – Manage member registration, operational maintenance, and scheduling (cleaning, AVAC, events).
• Cross-departmental Collaboration – Work with different teams to ensure operational excellence and smooth service.
• Member Engagement – Proactively assess and address member needs, ensuring a personalized experience.
• Issue Resolution – Ensure quick and effective responses to requests, resolving problems promptly.
• Space Setup & Maintenance – Help organize, maintain, and prepare event spaces, meeting rooms, and coworking areas.
• Document & Platform Management – Keep all operational documents up to date and organized.

WHO WE ARE LOOKING FOR

Skills & Qualifications:

• Student or Graduate in Hospitality, Business, Event Management, Facilities Management, or related fields
• An outgoing, positive, humble, and
  -
  - learn personality
• A
  - getter, who’s
  - oriented, adaptable, and flexible
• Excellent communication skills (written & verbal)
• Strong commitment to productivity and efficient task completion

Preferred Qualifications:

• Fluency in English
• Experience with G Suite
• Familiarity with hospitality engagement platforms

EXPECTATIONS

• Immediate start
• Minimum 12 months commitment 

WHAT WE OFFER

• A fun and dynamic work environment.
• Professional and personal growth potential
• Monthly competitive remuneration and performance bonuses
• Potential career progression to a permanent role

CONTACTS

Only applications submitted via Linked
In will be considered. Please do not send your CV through any other channels.