Community & Property Manager - Sagres

Overview

The Community & Property Manager will be responsible for overseeing the day of Outsite in Sagres in a continuing effort to provide a great guest experience by ensuring the guests’ needs are being met, the accommodation is in excellent operating condition, and encouraging community; all while maximizing the brand’s growth.

Location

Sagres, Portugal

Requirements

• Experience in hospitality and/or operations
• Self-starter who has the ability to work independently
• Excellent organizational and multitasking skills
• Detail oriented
• Must be proficient in communications; both verbal and written
• High hustle quotient: willing to get your hands dirty as necessary to move fast and get things done
• Team player
• Excellent problem solving and critical thinking skills
• Must have a high level of customer service and a
  - centric disposition
• Must have great social skills and a good sense and sound judgment in practical matters
• Must be punctual and reliable
• Must be okay working in a hybrid setting: both site and remote work will be required
• Must be based in or near Sagres
• Fluent in Portuguese and English

Key Responsibilities

• Guest Experience Management - Providing a high level of service to ensure a great guest experience by:
• Welcoming and communicating with guests, whether that is through messages or in person
• Answering guests’ questions and concerns prior to and during their stay in a timely manner
• Ensuring guests follow Outsite rental rules and policies
• Regularly monitoring and maintaining the Net Promoter Score (NPS) at desired levels, while systematically reviewing all customer feedback to foster improvement
• Overseeing and ensuring that the guest experience meets established quality standards and best practices

• Property Management - Ensuring that the Outsite locations are properly staged, in excellent operating condition, and meeting cleanliness standards by:
• Conducting regular room and property inspections
• Staging and organizing properties as required
• Supervising and training cleaning staff
• Managing the housekeeping schedule to enhance efficiency and control costs
• Keeping essential amenities and supplies stocked by monitoring inventory, handling deliveries, and submitting purchase orders
• Ensuring all items on the property are in good working condition
• Coordinating and overseeing necessary maintenance, repairs, and upgrades
• Hiring, scheduling, and working with vendors as needed
• Resolving issues and tracking problem resolution
• Monitoring expenses and budgets
• Being available for property emergencies

• Community Management - Encouraging community and creating brand awareness by:
• Posting at least once a month on the Member Hub and answering questions promptly
• Moderating the Whats
  App group, posting, and responding to questions quickly
• Planning, organizing, and attending at least one weekly gathering with guests

Details

Potential Start Date: December 2025

Time Commitment: 20 hours per week

Employment Type: Hybrid – Both onsite and remote work required

Gross Compensation: To be determined depending on experience