Community Support&Safety Moderator

Community Support&Safety Moderator
Viseu
Viseu, Viseu District, Portugal

About Locals

offers creators a powerful way to build a thriving, sustainable community around their work by providing creators with all the tools they need to build, run and grow your community and income stream — from events and memberships to payments and chats — in one trusted platform.

The Customer Support and Success team is the face of the Locals, the team sitting in the front line.

We are very passionate about protecting our community and providing timely, empathetic support. The team's top priority is to build an authentic, equitable, and respectful community where everyone feels safe and sound.

We are looking for an energetic and driven individual to join our Customer Support and Success team to help with the growing workload and contribute to the further development of our Locals growth. You will report to the Customer Success Lead.

Get the App

As part of our team, you will

• Be the face of Locals and provide friendly, personal, and efficient customer support via the Locals app and Zendesk.
• Process incoming applications to join Locals, and watch out for scammers and violators.
• Monitor and moderate
  - generated content across the platform to ensure compliance with our community guidelines and maintain a safe, respectful environment for all members.
• Document user feedback for further analysis
• Help solve member issues and report any technical issues promptly for resolution
• Stay
  -
  - date on product changes in order to understand user pain points and help them troubleshoot their concerns
• Outreach potential creators and influencers
• Work 5-days week with the following schedule: 4 PM to 12 AM GMT

What we are looking for

• Fluent in written English
• Excellent communication skills, empathy, and a desire to help people
• Growth mindset and ability to improvise
• Positive
  - do attitude and flexibility
• If you have some relevant knowledge and experience, it is simply great But we are willing to teach you everything :)

Why join us?

In the first 6 months, you will

• Become a skilled customer care specialist
• Get to know the hustle of a startup with the impact of a global business
• Have a tremendous opportunity to grow and implement your ideas
• Experience fascinating work with a friendly team of dedicated colleagues

Benefits

• Work from anywhere - in the office, hybrid or fully remote
• Flexible paid time off. We coordinate with each other to make sure work and play find a healthy balance
• We are changing the world for the better, as the project is connected with charity work
• Annual care allowance for health&wellness and educational purposes
• Open culture and freedom to come up with fresh ideas and initiatives

By submitting your application, you acknowledge that you have thoroughly reviewed and consented to our Data Privacy Notice for Candidates.