Complaint Investigation Technician Coimbra

Complaint Investigation Technician

Olympus Medical Products Portugal is a subsidiary of the Olympus Group. Its core business is the repair of optical and digital equipment’s of the brand, offering to Olympus customers repair services that meet highest demands in terms of speed, approachability, reliability and consistency.

Your Responsibilities

• Perform investigations and product analysis for customer complaints, adverse events, potential adverse events,
  - conforming products and other service and finished goods devices;
• Prepare and ship parts and products to the Original Equipment Manufacturer (OEM) for additional investigation, if required;
• Provide troubleshooting and technical assistance to other departments for complaint investigations and service activities;
• Document investigation findings into the complaint handling system in accordance with established work instructions;
• Support the administrative staff in the processing of complaints; route complaint files as necessary to ensure the timely processing of complaints in order to achieve department complaint goals;
• Manage multiple investigations simultaneously while prioritizing according to established priority guideline;
• Facilitate product complaint investigations by transferring devices returned for investigation to appropriate physical inventory areas upon receipt;
• Perform all other essential duties as directed.

Your qualifications

Qualifications:

• Technical education in areas such as Electromechanics, Electrical, Electronics, Quality Management or other relevant fields; or

• Bachelor’s degree in Biomedical Engineering, Electrical/Electronic Engineering, Mechanical Engineering, Biological Sciences, Pharmacy, Biotechnology or a related discipline (considered a plus).

Experience:

• Experience in troubleshooting, manufacturing or servicing medical devices (not mandatory).

Your competencies

Specific skills:

• IT knowhow (SAP, Microsoft 365)
• English proficiency

Soft skills:

• Accuracy
• Well-organized
• Ability to multitask and manage priorities
• Strong interpersonal skills
• Effective
  - solving skills
• Proficient in using database programs
• Team-oriented
• Self-motivated with strong organizational and planning abilities
• Effective communication skills for
  - functional collaboration
• Results-oriented, focused on achieving goals and delivering value

Your benefits

• Compensation & Security
  • Competitive Salary: A salary that reflects your skills and experience while remaining competitive in the market.
  • Stable Employment: A permanent contract
• Well-being in Focus
  • Comprehensive Health Insurance: Individual coverage with reduced rates for family members.
  • Vacation Policy: 24 vacation days, plus additional time off for your birthday and December 24th.
  • Free Curative Medicine Appointments: On-site medical consultations for your health and wellness.
  • 24/7 Employee Assistance Program (EAP): Confidential support available every day of the year.
  • Flexible Work Model: Hybrid work options, depending on your role.
  • Nutritional Options at Work: A diverse canteen offering meat, fish, diet, vegetarian, and salad options.
• Culture of Development & Learning
  • Unlimited Access to Linked
    In Learning: Expand your skills at your own pace.
  • Tailored Training: Initial and ongoing training aligned with your career path.
• Other Benefits
  • Referral Program: Earn financial rewards for recommending new colleagues.
  • Engaging Events: Team buildings, Christmas celebrations, and themed company days.
  • Convenient Parking: Facilities for cars, motorcycles, and bikes, including electric car chargers.

About Olympus

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide
-
- class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. For more information, visit the website and follow our Linked
In account: Olympus Europe and Linked
In.