Complaints & Portings Manager - €1.000 A Month Lisboa

Complaints & Portings Manager - €1.000 A Month
Lisboa
Lisboa, Lisboa, Portugal

Complaints & Portings Manager

Location: Saldanha, Lisbon, Portugal Company: Lyca Mobile Portugal Job Type: On-site / Full-time

About Us:

Lyca Mobile, a leading multinational telecommunications company, is expanding its team and currently seeking a dynamic Complaints & Portability Manager for Lisbon.

We are looking for individuals with the following qualifications and attributes:

- Relevant education in Business Administration, Communication, or Customer Service;

- 1+ years’ experience in Customer Service, conflict resolution, and complaint handling;

- Fluency in English and Portuguese (spoken and written);

- Proactive,
- tasking and
- oriented personality;

- Exceptional communication skills and team player attitude.

The Complaints & Portings Manager will have the following functions:

- Process
- in requests accurately and in a timely manner;

- Validateporting documents;

- Continuous
- up and communication with customers/partners;

- Proactively dealing with customer complaints and enquiries ensuring high quality of written responses to queries and formal complaints;

- Receive and document customer complaints, ensuring all relevant details are accurately captured for further investigation;

- Prioritize complaints based on severity, potential impact, and urgency to ensure timely resolutions for critical issues;

- Develop and implement effective resolution strategies for each complaint, including corrective actions and customer
- ups;

- Maintaina comprehensive database of all customer complaints, resolutions, and feedback to identify trends and areas for improvement;

- Prepare and present regular reports on complaint metrics, resolution effectiveness, and customer satisfaction levels to senior management;

- Coordinate withlegal advisors to manage complaints with potential legal ramifications, ensuring compliance with all regulatory requirements and minimizing organizational risk.

What We Offer:

- Salary: € 1. 000/month + food allowance €10, 20/day;

- Full-time from Monday to Friday, 9. 30am to 6. 30pm;

- Fixed-term employment contract (6 months), with the possibility of renewal;

- Excellent opportunity for personal and professional development;

- Work within a dynamic international team.