Complaints & Portings Manager Lisboa

Complaints & Portings Manager
Lisboa
Lisboa, Lisboa, Portugal

Position: Complaints & Portings Manager

Company: Lyca Mobile Portugal

Location: Saldanha, Lisbon (On-site / Full-time)

Lyca Mobile, a leading multinational telecommunications company, is expanding in Portugal and looking for a Complaints & Portings Manager to join our team in Lisbon.

What we’re looking for:

• Degree in Business Administration, Communication, or Customer Service
• 1+ years of experience in customer service, conflict resolution, or complaint handling
• Fluency in Portuguese & English (spoken and written)
• Strong communication skills, proactive and
  - driven mindset, and a
  - player attitude

Key Responsibilities:

• Manage and validate customer
  - in requests and documents
• Handle complaints and enquiries with professionalism and accuracy
• Ensure timely and
  - quality responses to customer queries and formal complaints
• Prioritize and resolve complaints efficiently, documenting all cases and outcomes
• Coordinate with partners and legal advisors where necessary
• Provide regular reports on complaint trends, resolutions, and customer satisfaction

What we offer:

• Salary: €10. 20/ Day + €5. 25/day food allowance
• Full-time schedule: Monday–Friday, 9:30–18:30
• 6-month
  - term contract (with possibility of renewal)
• Great opportunity for personal and professional growth
• Be part of a dynamic international team