Complaints & Portings Manager Lisboa

Complaints & Portings Manager
Lisboa
Lisboa, Lisboa, Portugal

Position: Complaints & Portings Manager
Company: Lyca Mobile Portugal
Location: Saldanha, Lisbon (On-site / Full-time)
Lyca Mobile, a leading multinational telecommunications company, is expanding in Portugal and looking for a Complaints & Portings Manager to join our team in Lisbon.
What we’re looking for:
Degree in Business Administration, Communication, or Customer Service
1+ years of experience in customer service, conflict resolution, or complaint handling
Fluency in Portuguese & English (spoken and written)
Strong communication skills, proactive and
- driven mindset, and a
- player attitude
Key Responsibilities:
Manage and validate customer
- in requests and documents
Handle complaints and enquiries with professionalism and accuracy
Ensure timely and
- quality responses to customer queries and formal complaints
Prioritize and resolve complaints efficiently, documenting all cases and outcomes
Coordinate with partners and legal advisors where necessary
Provide regular reports on complaint trends, resolutions, and customer satisfaction
What we offer:
Salary: €10. 20/ Day + €5. 25/day food allowance
Full-time schedule: Monday–Friday, 9:30–18:30
6-month
- term contract (with possibility of renewal)
Great opportunity for personal and professional growth
Be part of a dynamic international team