Compliance Assistant Vila Nova de Gaia

Overview

Welcome to Crunch
Equation, a
- services partner for i
Gaming brands. We blend compliance, operations, CRM, VIP, marketing, and analytics to deliver safe, compliant growth.

We’re hiring a Compliance Assistant to support
-
- day regulatory operations across our sportsbook and casino brands. You’ll help execute KYC/EDD checks, maintain registers and evidence, monitor RG and AML alerts, and keep our audits and reports spotless—working closely with the Compliance Manager.

Key Responsibilities

• Collect and review documents; perform So
  F/So
  W requests; ensure accurate records in case management tools.
• Monitor cases and alerts, document decisions, and prepare SAR/STR drafts for review.
• Track chargebacks and unusual patterns with Payments/Risk.
• Monitor affordability/interaction queues; log contacts, limits,
  - offs, and
  - exclusions with proper evidence.
• Maintain compliance registers (complaints, incidents, breaches, marketing approvals, gifts/hospitality).
• Compile evidence for audits, inspections, and regulatory reports; keep SOPs and policies current.
• Check campaign copy, bonus mechanics, and T&Cs against market rules; verify required disclosures and RG messaging.
• Help process DSARs, retention/deletion requests, and ROPA updates in coordination with Privacy/Legal.
• Support due diligence of suppliers (KYC vendors, payment providers, affiliates) and track remedial actions.

Requisitos

• 1–2 years in compliance, risk, or AML/KYC—ideally in i
  Gaming or financial services.
• Working knowledge of AML/KYC/EDD, Responsible Gaming, GDPR, and advertising/bonus rules (multi-jurisdiction a plus).
• Detail-obsessed with strong documentation habits and clear written communication.
• Comfortable with screening/KYC tools (e. g. , Comply
  Advantage/Refinitiv/Sumsub), case systems, and Excel/Sheets; basic BI familiarity is a plus.
• Fluent English and Portuguese (PT-BR) strongly preferred.
• Nice to have: ICA/ACAMS training, law/finance background, or basic SQL.

Vantagens

• Integration into a licensed and growing brand in the i
  Gaming market.
• A collaborative and innovative work environment.
• The opportunity to contribute to continuous improvement in payment processes and compliance.
• Competitive salary package, aligned with experience.
• Benefits and professional development opportunities.

If you bring rigor, integrity, and a calm,
- driven approach, we’d love to meet you.

Join Crunch
Equation and help us keep players safe and brands compliant!