Comprehensive Customer Support Representative Viseu

Comprehensive Customer Support Representative
Viseu
Viseu, Viseu District, Portugal

Support Specialist Role in Lisbon

Job Description

This position requires an individual to provide comprehensive assistance to customers throughout their online order journey. As a Support Specialist, you will be the first point of contact for issues related to deliveries, returns, payments, and more, ensuring a smooth and secure customer experience.

• Respond to customer inquiries regarding online orders, including delivery tracking, shipping investigations, returns, payment transactions, and refunds.
• Handle sensitive information in compliance with PCI and GDPR regulations.
• Communicate effectively via inbound/outbound calls and emails.
• Liaise with carriers/couriers, financial institutions, and internal teams.
• Analyze complex problems, escalate when necessary, and utilize guidance from a knowledge base.
• Collaborate with a multilingual team to deliver
  - quality service.

Required Skills and Qualifications

To succeed in this role, you must possess:

• Native-level French and at least B2 English proficiency.
• Experience in customer support, logistics, or
  - commerce is beneficial.
• Excellent communication and interpersonal skills.
• A high level of attention to detail and responsibility when handling sensitive data.
• A
  - solving mindset and ability to remain calm under pressure.
• Comfort working remotely and independently, with strong time management skills.
• A Portuguese residence permit or EU citizenship.

Benefits

We offer:

• A
  - year
  - term contract, renewable annually.
• A fully remote work schedule from Lisbon, with rotational shifts between 7:
  
  00 and 00:
  
  00, Monday to Sunday.
• Salary conditions include:
  
  

- With free accommodation (shared flat, all bills included):

1040€ gross/month.

- Without accommodation:

1240€ gross/month.

• Reimbursement of your initial flight to Portugal.
• Airport
  - up upon arrival.
• Annual return flight to your home country (within the EU).
• Support with essential paperwork (NIF, bank account, social security).
• Access to free Portuguese lessons, cooking classes, sports activities, and
  - organized social events.

Your Future Opportunity

Join our diverse and inclusive team from over 80 countries. We invest in your professional growth, language development, and overall
- being. This role offers opportunities for personal and professional advancement in a supportive environment.