Concierge Lisboa

Concierge
Lisboa
Lisboa, Lisboa, Portugal

Ascendix Technologies, founded in 1996, is a global expert in automating commercial real estate processes through our flagship products Ascendix
RE, Composer, and more. Leveraging our extensive expertise in CRM technology and commercial real estate, we strive to help real estate professionals work smarter, not harder, when closing deals. Based in Dallas, Texas, we operate across the globe with strategically positioned teams throughout Europe.

We are seeking a motivated and
- oriented Concierge Specialist to join our Customer Support team.

The support team primarily handles client requests related to subscriptions, including support for our products (CRM system). The team may also assist with user guides, release notes, and testing. All shifts are scheduled (11:00 AM - 08:00 PM / 5:30 PM - 2:30 AM).

Join a dedicated team of four members, including three Concierge Specialists and a Project Manager, dedicated to providing
- tier solutions and support.

Requirements:

• Ability to analyze data and resolve issues effectively.
• Upper-intermediate level of English with excellent written and verbal communication skills.
• Ability to design and deliver engaging presentations.
• Experience facilitating training sessions for diverse audiences.
• Proficiency with Microsoft Word, Excel, and Google Sheets for documentation and data management.

Preferred:

• Familiarity with Salesforce platform and tools.

Responsibilities:

• Identify root causes and troubleshoot issues effectively.
• Maintain an accurate,
  -
  - date database of issues.
• Write clear and comprehensive release notes for product updates.
• Create
  - friendly guides and engaging presentations.
• Provide statistical reports and insights on support activities.
• Regularly check Support and Concierge mailboxes and take appropriate actions.
• Communicate effectively with clients, providing updates on progress and outcomes.

What Ascendix Offers:

Healthcare:

• 20 days paid vacation
• 5 days paid sickness leave

Career and Professional Growth:

• B2B and remote cooperation opportunities
• Career development and growth prospects
• Technical performance reviews and 360-degree evaluations
• Collaboration with a dedicated Resource Manager, Technical leads, and mentors

Learning and Development:

• Udemy and Pluralsight subscriptions
• Internal
  - sharing sessions

Company Culture:

• Online and offline events &
  - building activities
• Friendly and supportive atmosphere
• Transparent management

Please Note:

By clicking the Apply button, you consent to the processing of your personal data.

We appreciate all responses. If you do not hear from us within a week, your CV has not been shortlisted at this time. However, we will keep your resume in our database and contact you if a suitable vacancy arises.