Consultant - ServiceNow | Lisboa/Porto Lisboa

Consultant - ServiceNow | Lisboa/Porto
Lisboa
Lisboa, Lisboa, Portugal

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Consultant - Service
Now | Lisboa/Porto, Lisbon

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Client:

EY

Location:

Lisbon, Portugal

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

094cacbb6c45

Job Views:

5

Posted:

23. 06. 2025

Expiry Date:

07. 08. 2025

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Job Description:

The opportunity

EY is looking for a Service
Now Consultant to join our Digital Engineering team. In this role, you will play a key role in providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges. You will help clients realize the value from their IT investments, support strategy, and guide their IT vision, strategy, and roadmap as they embark on transformation journeys. Our consultants work in agile,
- functional teams addressing issues like cloud, emerging technologies, digital transformation, enterprise agility, and AI.

Your key responsibilities

• Participate in strategic projects across various industries
• Define and implement technical and business requirements for Service
  Now platform (ITSM, ITOM, GRC, ESG, etc. )
• Collaborate with Service
  Now technical teams
• Support team management
• Oversee application and workflow configuration
• Translate strategic objectives into tactical and operational goals
• Analyze client technological transformation opportunities and provide solutions
• Develop
  - specific reporting and integration components
• Advise on digital transformation and technology enablement for performance improvement
• Contribute to proposals and client presentations
• Assist in business development
• Work with digital and cloud teams to deliver
  -
  - end digital solutions
• Identify and prioritize transformation initiatives
• Stay updated on best practices and market trends
• Contribute to EY’s Technology Transformation initiatives
• Understand EY’s consulting services and partnerships

Skills and attributes for success

• Strategic mindset
• Analytical and
  - solving skills
• Strong communication skills
• Ability to produce
  - quality written communication
• Effective time management under tight deadlines
• Work ethic and proactive attitude
• Team player, able to work under pressure
• Business acumen
• Ability to bridge IT and Business strategies

To qualify for the role, you must have

• Bachelor’s degree in engineering, informatics, management, or similar
• 2+ years in consulting or
  - tech industry
• 1+ years of Service
  Now project experience
• Knowledge of BPMN, IT Governance, ITSM frameworks
• Experience with transformation projects and change management
• Proficiency in English

Ideally, you’ll also have

• Service
  Now certifications
• ITSM frameworks (ITIL) certifications
• Experience with Agile and Dev
  Ops
• Design Thinking experience

What we look for

• Effective communicator and team player
• Creative, proactive, and able to work under pressure
• Strategic thinker with project delivery skills
• Business acumen and commercial awareness
• Strong work ethic and
  - starter attitude

What we offer

• Competitive remuneration and performance rewards
• Support, coaching, and career development opportunities
• Flexibility and autonomy in your role
• Continuous learning environment
• Success defined by you
• Transformative leadership and inclusive culture