Consulting & Transformation Program Manager

Consulting & Transformation Program Manager
Viseu
Viseu, Viseu District, Portugal

About Welvaart

On a daily basis, we assume commitments and present solutions to our stakeholders in order to create a structure of human values, based on professionalism, honesty and rigor.

With a management based on Human Centered Design, we take care of our professionals with consistent career plans, but flexible with their needs and expectations of evolution. Our management team guarantees an empathetic and present leadership that will provide superior technological engagement and delivery to our clients' projects and products.

Project

The Program Manager is responsible for leading the IT Stability & Resilience Program across the Application Support perimeter, ensuring continuous improvement in service availability, incident reduction, monitoring, automation, and operational excellence.

This role bridges technology, process, and governance, coordinating transversal initiatives that strengthen the reliability and scalability of IT production environments supporting critical business lines.

Role

• Define and manage the global IT Stability Program roadmap, ensuring alignment with the GBM/CTO strategy and Production Excellence goals.
• Establish a governance model for tracking, prioritizing, and reporting initiatives across all APS domains (Markets, Securities, MFS, etc. ).
• Chair Steering Committees, ensuring stakeholder alignment, timely decisions, and transparent reporting to senior management.
• Drive initiatives focused on incident reduction, problem management, capacity, performance, and monitoring improvement.
• Coordinate implementation of stability frameworks (SRE, ITIL4, Fin
  Ops, Service Quality Index) across production environments.
• Partner with engineering and Dev
  Ops teams to strengthen observability, monitoring, and automation (e. G. , Dynatrace, Ansible, Service
  Now, Elastic).
• Define and track stability KPIs and OKRs, such as MTTR, MTTD, SLA adherence, and recurring incident reduction targets.
• Implement
  - driven dashboards and reporting tools for continuous visibility of stability performance and trend analysis.
• Coordinate
  - incident reviews and ensure systemic remediation is tracked to completion.
• Act as the single point of contact for the Stability Program across IT Production, Business Lines, and central governance.
• Communicate progress, risks, and value delivered to executives, highlighting transformation impact and ROI.
• Promote a culture of accountability, continuous improvement, and collaboration across support and project teams.
• Ensure all production stability initiatives are aligned with IT risk management, cybersecurity, regulatory, and audit frameworks (e. G. , SOX, PCI-DSS, GDPR).
• Lead proactive risk assessments and stability control reviews, ensuring compliance with internal standards and audit recommendations.
• Support APS managers and engineers in adopting best practices through training, workshops, and knowledge sharing.
• Lead change management activities to ensure adoption of new tools, processes, and behaviors.
• Promote
  - team collaboration and encourage innovation in stability improvement methods.

We are looking for

• Masters degree in information technology, Engineering, or related field
• 8+ years in IT Production / Application Support, with 3+ years in program or project management roles
• Certifications (preferred): ITIL v4, PMP / PRINCE2, SRE Foundation, or Fin
  Ops Certified Practitioner
• Strong understanding of Application Support / IT Production environments
• Knowledge of ITIL v4, SRE, Dev
  Ops, Fin
  Ops, and Incident/Problem/Change Management processes
  
  SENSITIVITY : INTERNAL
• Experience with monitoring, observability, and automation tools (e. G. , Dynatrace, Service
  Now, Ansible, Grafana, ELK)
• Familiarity with cloud and hybrid infrastructures (AWS, Azure, Kubernetes, RHEL migrations)
• English is required.

What you can discover with us?

• Be part of a tech
  - up
• Different scopes of project in different sectors
• Structure of fairness and equity salary (Consultant Profile)
• Training & Certification
• Career Path management
• More than 30 Partnerships
• Welvaart Ambassador Program

UNLEASH THE POWER OF YOUR CAREER