Consultor De Crm Viseu

Consultor De Crm
Viseu
Viseu, Viseu District, Portugal

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Get AI-powered advice on this job and more exclusive features. Position: Customer Success Manager (German)Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary. DUTIES AND RESPONSIBILITIES:
- Build and maintain strong,
- term relationships with assigned clients or customers. - Conduct regular
- ins and business reviews to monitor satisfaction and performance outcomes. - Serve as the main point of contact for client inquiries, requests, and escalations. - Collaborate with
- functional teams to address client needs and resolve issues promptly. - Oversee the onboarding of new clients to ensure a smooth transition and successful implementation. - Track client usage, engagement, and satisfaction data to identify risks and improvement opportunities. - Provide product education, updates, and best practices to help clients maximize value. - Gather client feedback to inform internal teams and support continuous product or service improvements. - Identify and pursue opportunities for account growth through upselling or
- selling. - Support the enhancement of customer success tools, resources, and internal processes. - Prepare and present reports on key client metrics, including retention, satisfaction, and growth. REQUIREMENTS:
- Native/fluent in German (C1), both oral and written. Fluent in English (at least B2). - Bachelors degree in Business, Marketing, Communications, or a related field. - Proven experience in customer success, account management, or a
- facing role (preferably in B2B, Saa
S, or technology environments). - Strong understanding of customer relationship management principles and practices. - Excellent communication, interpersonal, and presentation skills. - Ability to build trust and rapport with clients at all organizational levels. - Proactive,
- driven mindset with strong
- solving and analytical abilities. - Skilled in managing multiple client accounts and prioritizing tasks effectively. - Proficiency with CRM platforms (e. G. , Salesforce) and reporting tools. - Experience analyzing customer data and interpreting performance metrics. - Passion for customer advocacy and commitment to delivering exceptional service experiences. BENEFITS:
- Excellent remuneration package based on experience, skills and
- Working schedule: Mon-Friday- Be part of a dynamic and creative team with positive and friendly
- Guidance and tools to reach career
- Meal
- Company car or transportation
- Private health
- Yearly performance
- Relocation allowance and assistance. To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.Careers-page. Com/toptalent-2#J-18808-Ljbffr