Consumer Engagement Services Advisor - Spanish Speaker Oeiras

Overview

Position: Consumer Engagement Services Advisor

Location: Linda-a-Velha, Portugal

Company: Nestlé Business Services (NBS) – Full-time / Remote

Shift: 8-hour rotative shifts between 08:00 am and 08:00 pm from Monday to Friday

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals who are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world. We are looking for talents who are eager to learn, team players, digitally savvy, with an entrepreneurial mindset, and who can flourish in a
- paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it’s time to consider joining NBS!

At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position

Responsibilities

• Respond to customer queries via written channels (including social media) in a timely and accurate way
• Identify customer needs and help customers use specific features
• Encode internal databases with information about consumers' requests
• Share feature requests and effective workarounds with relevant stakeholders
• Inform customers about new features, functionalities and campaigns
• Follow up with customers to ensure their issues are resolved
• Gather consumers' feedback and complete a FAQ database and
  - based documents
• Treat serious and sensitive consumer contacts following the specific guidelines
• Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling are followed appropriately and in a timely manner
• Redirect consumers' questions to appropriate stakeholders in case of no available answer

What Will Make You Successful

• Fluent spoken and written knowledge in Spanish
• Ability to adapt tone of voice to different brands and written channels
• Advanced spoken and written knowledge in English
• Experience as a Customer Support Specialist or similar CS role
• Customer management orientation
• Familiarity with Nestlé industry is a plus
• Understanding of how CRM systems work
• Excellent communication and
  - solving skills
• Multitasking abilities
• Attention to detail

What We Offer

Here at NBS Lisbon we care about our talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and
- life balance. Joining NBS Lisbon will bring you:

• Development of expertise in Nestlé’s Shared Services Business
• Immersion in a culturally diverse team
• Local and International Exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal Card
• Flex Benefits - At NBS Lisbon you can choose what benefit is more suitable to you
• Be part of the Nestlé Club and get discounts with several partners
• Company laptop and other equipment according to professional needs
• Medical support available at the office
• E-learning courses and training program to help you reach your goals
• Career progression and possibilities for international career