Consumer Engagement Services Advisor - Veterinary assistant - French Speaker Oeiras

Position Overview

Consumer Engagement Services Advisor - Veterinary Assistant - French Speaker | Nestlé

Location: Linda-a-Velha, Portugal   Company: Nestlé Business Service

Employment type: Full-time

Work schedule: Monday to Saturday, 8-hour rotative shifts (8am-9pm). Remote work available.

Position Summary

A Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guide product users through features and functionalities as per standard procedure, and also be the ambassador for our brands and products.

At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

A Day in the Life

• Respond to customer queries via phone and written channels in a timely and accurate way
• Provide and clarify information to Nestlé clients regarding the nutrition of the Nestlé goods for animals
• Offer counselling and suggestions for positive alterations in nutrition, dietary restrictions, pet behaviors and any health issue of the consumers’ pets
• Follow up with customers to ensure their issues are resolved
• Treat serious and sensitive consumer contacts following the specific guidelines
• Inform customers about new products, functionalities and campaigns, if any
• Gather consumers' feedback and complete a FAQ database and
  - based documents
• Build a relationship with market stakeholders, providing them information regarding health and nutrition topics to support business decision making
• Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling are handled appropriately and in a timely manner
• Redirect customers questions to appropriate stakeholders if an answer cannot be provided

What Will Make You Successful

• Advanced written and spoken knowledge in French
• Bachelor’s degree in Veterinary Medicine, Biology, Food Science, or similar
• 1 year+ experience as a Veterinary technician or Veterinary Assistant or in Customer Relations
• Pets’ nutrition and behavior knowledge
• Experience in customer relations
• Excellent communication and
  - solving skills
• Ability to
  - task and work autonomously while remote
• Attention to detail, flexibility, and willingness to learn new ways of work and technologies

What We Offer

Here at NBS Lisbon we care about our talents and support personal development and
- life balance. Joining NBS Lisbon will bring you:

• Development of expertise in Nestlé’s Shared Services Business
• Immersion in a culturally diverse team
• Local and International Exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to performance
• Meal Card
• Flex Benefits - choose the benefits that suit you
• Nestlé Club discounts with partner brands
• Company laptop and other equipment as needed
• Medical support available at the office
• E-learning courses and training programs
• Career progression and opportunities for international career

Seniority level

• Associate

Employment type

• Full-time

Job function

• Other

Industries

• Food and Beverage Services