Consumer Engagement Services Veterinary Assistant - French Speaker Oeiras

Consumer Engagement Services Veterinary Assistant - French Speaker
Oeiras
Oeiras, Distrito de Lisboa, Portugal

Position Snapshot

Location: Linda-a-Velha, Portugal

Company: Nestlé Business Service

Full-time from Monday to Saturday

Rotative 8-hour shifts (8am-9pm) Remote

Position Summary

A Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services. Resolve customer queries, recommend solutions, and guide product users through features and functionalities as per standard procedure. Act as the ambassador for our brands and products.

At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

A Day in the life of. . .

• Respond to customer queries via phone and written channels in a timely and accurate manner.
• Provide and clarify information to clients regarding the nutrition of Nestlé goods for animals.
• Offer counseling and suggestions for positive alterations in nutrition, dietary restrictions, pet behaviors, and health issues.
• Follow up with customers to ensure their issues are resolved.
• Treat serious and sensitive consumer contacts following specific guidelines.
• Inform customers about new products, functionalities, and campaigns.
• Gather consumer feedback and update FAQ and
  - based documents.
• Build relationships with stakeholders, providing information on health and nutrition topics to support business decisions.
• Ensure compliance with Nestlé CES Standard Instructions on Consumer Complaints Handling in a timely manner.
• Redirect consumer questions to appropriate stakeholders if unable to provide an answer.

What Will Make You Successful

• Advanced written and spoken knowledge of French.
• Bachelor’s degree in Veterinary Medicine, Biology, Food Science, or similar.
• 1+ years of experience as a Veterinary Technician, Veterinary Assistant, or in Customer Relations.
• Knowledge of pet nutrition and behavior.
• Experience in customer relations.
• Excellent communication and
  - solving skills.
• Ability to multitask and work autonomously remotely.
• Attention to detail, flexibility, and willingness to learn new technologies and methods.

What We Offer

At NBS Lisbon, we value our talents and strive to keep our teams engaged and performing at their best, supporting personal development and
- life balance. Joining NBS Lisbon offers:

• Development of expertise in Nestlé’s Shared Services Business.
• Immersion in a culturally diverse team.
• Local and international exposure.
• Flexible working environment.
• Engagement and wellbeing activities.
• Competitive salary and annual bonus based on performance.
• Meal Card.
• Flex Benefits – choose benefits that suit you.
• Membership in the Nestlé Club with discounts at various partners.
• Company laptop and equipment as needed.
• Medical support at the office.
• E-learning courses and training programs.
• Opportunities for career progression and international mobility.