Contact Center Agent | Dutch Speaker | Bank Sector Porto, Porto District

Contact Center Agent | Dutch Speaker | Bank Sector
Porto
Porto, Porto, Portugal

We are thrilled to extend an exciting job opportunity for the position of Contact Center Agent within the Banking Sector at our client's company. We are currently seeking a skilled individual fluent in Dutch and Flemish to join the dynamic team in Porto/Trindade.

Key Responsibilities:

• Responding to customer bank inquiries via phone, email, or chat in Dutch and Flemish;

• Providing accurate information about our client banking products and services;

• Assisting customers with
- related matters, transactions, and troubleshooting;

• Ensuring customer satisfaction by addressing concerns effectively and efficiently;

• Collaborating with team members to improve overall service quality.

Requirements:

• Fluency in Dutch (C2, native level speaker);

• Excellent communication skills in English (C1/C2);

• Previous experience in a customer service bank/finance or contact center role is advantageous;

• Strong
- solving abilities and attention to detail.

• Flexibility to work in variable and rotating shifts, including Saturdays.

Working Hours:

40 hours per week, rotating from Monday to Saturday. Monday to Friday, the schedule rotates between 8am and 7pm, and on Saturdays, it has a fixed schedule from 8am to 5pm. Sunday is a fixed day off + another rotating day off.

Benefits:

• Competitive salary and
- based incentives;

• Opportunities for professional growth and advancement within the company;

• A positive and collaborative work environment;

• Comprehensive training and ongoing support.

If you are enthusiastic about providing
- notch customer service and have a passion for the banking industry, we invite you to apply for this position.

Please submit your
-
- date CV.

We look forward to receiving your application and potentially welcoming you to our client team.