Contact Center Agent | Dutch Speaker | Bank Sector
We are thrilled to extend an exciting job opportunity for the position of Contact Center Agent within the Banking Sector at our client's company. We are currently seeking a skilled individual fluent in Dutch and Flemish to join the dynamic team in Porto/Trindade. Key Responsibilities:Responding to customer bank inquiries via phone, email, or chat in Dutch and Flemish;Providing accurate information about our client banking products and services;Assisting customers with
- related matters, transactions, and troubleshooting;Ensuring customer satisfaction by addressing concerns effectively and efficiently;Collaborating with team members to improve overall service quality. Requirements:Fluency in Dutch (C2, native level speaker);Excellent communication skills in English (C1/C2);Previous experience in a customer service bank/finance or contact center role is advantageous;Strong
- solving abilities and attention to detail. Flexibility to work in variable and rotating shifts, including Saturdays. Working Hours:40 hours per week, rotating from Monday to Saturday. Monday to Friday, the schedule rotates between 8am and 7pm, and on Saturdays, it has a fixed schedule from 8am to 5pm. Sunday is a fixed day off + another rotating day off. Benefits:Competitive salary and
- based incentives;Opportunities for professional growth and advancement within the company;A positive and collaborative work environment;Comprehensive training and ongoing support. If you are enthusiastic about providing
- notch customer service and have a passion for the banking industry, we invite you to apply for this position. Please submit your
-
- date CV.
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