Contact Center Agent (Roadside Assistance - German Speaker) Palmela

Overview

Contact Center Agent (Roadside Assistance - German Speaker) at Volkswagen Group Services – Portugal. Fully remote project.

Responsibilities

• Providing roadside assistance in a safe, professional and timely manner.
• Acknowledging and resolving customer complaints.
• Processing inquiries received via phone.
• Identifying customer needs and helping customers using specific features.
• Analysing and reporting product malfunctions.
• Assisting in training new employees when requested by management.
• Updating internal databases with information about technical issues and useful discussions with customers.
• Informing customers about new features and functionalities.
• Following up with customers to ensure their technical issues are resolved.

Qualifications

• High School Diploma (minimum).
• At least 1-3 years’ experience as a Customer Care Specialist or similar CSR role.
• German native speaker or, at least, C1 Level (mandatory).
• Fluency in English (mandatory).
• Familiarity with automotive industry is a plus.
• Experience using help desk software and remote support tools.
• Understanding of how CRM systems work.
• Excellent communication and
  - solving skills.

What We Offer

• Competitive Salary and Benefits.
• Opportunity for rapid growth in the company.
• Training according with your career path.
• Collaborative work environment.
• Multicultural teams.
• Proactive support.

Additional Details

• Ref. Level B
• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Automotive

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