Contact Center Analyst - English/Italian Speaking Oeiras

Contact Center Analyst - English/Italian Speaking
Oeiras
Oeiras, Distrito de Lisboa, Portugal

Contact Center Analyst - English/Italian Speaking

Location: Lisbon, Portugal

Work Arrangement: Homebased/Remote

The Contact Center Analyst will serve as the primary contact for patients and healthcare professionals (HCPs) involved in a study. They will facilitate the completion of
- specific tasks remotely via telephone, email, fax, and various portals.

Additionally, the analyst will support multiple studies and programs, including medical information inquiries, pregnancy registries, and collection of
- reported outcomes (PROs) over the phone.

What to Expect:

• Providing information and
  - up to incoming calls and emails according to project guidelines.
• Administering informed consent verbally or online.
• Following up with patients and healthcare practitioners as per protocol.
• Collecting and entering data into the electronic data capture system (EDC) as per protocol.
• Recognizing and escalating adverse events or medication side effects according to protocol.
• Resolving data queries.
• Maintaining investigator site files as necessary.
• Working hours: 11:00 to 20:00 and 13:00 to 22:00.

Qualifications:

Education & Experience:

• College certificate or equivalent experience.
• Previous experience in a call center, especially with technology support or clinical settings, is a plus.
• Knowledge of the pharma industry is a plus.

Mandatory Skills:

• Professional proficiency in English.
• Fluency in Italian is mandatory.
• Proficiency with Windows OS and Microsoft Office.

Mandatory Competencies:

• Strong communication skills.
• Customer service experience.
• Problem-solving skills.
• Logical thinking ability.
• Ability to work under pressure.
• Team player attitude.
• Quick learner.
• Empathy, thoroughness, methodical approach.
• Resident or permanent visa required.

Why Join Us?

Join a recognized global leader committed to improving patient care. Access
- edge technology, extensive data sets, and top analytics tools, working alongside some of the finest minds in healthcare.

At IQVIA, you can develop your career across diverse geographies, capabilities, and therapeutic areas, with opportunities for growth and change.

We believe that the right people make meaningful results possible. We invite you to reimagine healthcare and contribute to advancing client solutions to improve health outcomes worldwide.

Our Commitment to Diversity and Inclusion

IQVIA champions diversity and inclusion, fostering a respectful workplace that values all perspectives and enables employees to reach their full potential.

Learn more at https://jobs. iqvia.com.

We create a culture of belonging, harnessing diverse talents and perspectives to innovate and deliver superior healthcare outcomes globally.