Contact Center French Porto

Contact Center French
Porto
Porto, Porto, Portugal

We are looking for a highly qualified and motivated professional to join our client's backoffice team with great written and verbal communication skills.

Responsibilities:

• Answer phone calls, emails and texts from clients in a professional and respectfully way;

• Provide precises information about products, services and specific questions;

• Solve problems and find solutions to guarantee our clients satisfaction

• Register and update the clients interaction in the right system;

• Collaborate with the team in order to improve the service process and quality

Requirements:

• Be fluent in french (C2 level)

• Previous experience in customer service or contact center will be considered;

• Ability to deal with challenging situations and stay calm under pressure;

• Excellent skills in solving problems and empathize with the customer;

• Basic knowledge in CRM systems and ability to learn about new technologies;

• Flexibility in working hours and availability to work in rotating shifts;

We offer:

• Opportunity to be a part of a International Company;

• A dynamic and challenging work environment;

• Possibility to desenvolve your professional skills;

• Training in the sector;

Do not miss this opportunity to improve your career in an exciting and dynamic sector. Send us your application today!