Contact Center Team Lead Viseu

Contact Center Team Lead
Viseu
Viseu, Viseu District, Portugal

**Key Responsibilities**:
- Lead and manage a team of 8 sales professionals specializing in cybersecurity solutions. - Provide guidance, support, and mentorship to team members to achieve sales targets and individual growth. - Conduct regular team meetings to discuss performance, challenges, and strategies for improvement. - Training & Development:Oversee the initial and ongoing training of team members to ensure they are up to date with the latest cybersecurity products and solutions. Identify skill gaps and organize targeted training sessions to address them. Foster a culture of continuous learning and professional development within the team. - **Client Engagement**:Act as the primary point of contact for clients, managing relationships and ensuring high levels of customer satisfaction. Participate in client meetings multiple times a week to understand their needs and provide tailored cybersecurity solutions. Respond promptly to client inquiries and concerns, demonstrating a proactive and
- oriented approach. - Reporting & Monitoring:Monitor and track the performance of all team members, ensuring that call
- ups and client engagements are conducted efficiently. Prepare and present regular reports/presentations on team performance, sales metrics, and client interactions to senior management. Ensure all team activities are documented and tracked in the CRM system. - Leadership & Initiative:Take full responsibility for the team’s overall performance and actively work to meet and exceed sales goals. Encourage a dynamic and proactive work environment where team members are motivated to take initiative and deliver results. Collaborate with other departments to align strategies and ensure seamless operations. **Qualifications**:Education**: Bachelor's degree in Business dev, IT, Cybersecurity, or above (not mandatory)- **Experience**:Minimum of 1 year of experience in Team Lead
- **Skills**:In-depth knowledge of cybersecurity products and solutions (at least fast learner). Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in Excel & Microsoft Office Suite. Ability to manage multiple clients and projects simultaneously. **Key Qualities**:
- **Proactive**: Takes initiative and anticipates client and team needs. - **Punctual**: Reliable and always meets deadlines. - **Detail-Oriented**: Pays attention to detail, particularly in reporting and client
- ups. - **Strong Work Ethic**: Committed to achieving goals and delivering
- quality work. - **Client-Focused**: Prioritizes client satisfaction and builds strong relationships. + you will work on the French market to sale Security solutions (many brands)**Keep reading!**Our company is young and full of talent. We love to empower our employees, allowing everyone to learn and develop skills, whilst providing regular
- house training and support. You will join us in our bright offices in Arroios and your home office in a hybrid setup (working from home). - Startup mentality, small
- Monday-to-Friday, no weekends
- 8am to 5pm - 1hour
- Competitive
- €27. 500 gross per
- Minimum administration, we focus on results!**Plenty for you to do!**- Make outbound calls to build meaningful relations with existing or new partners, determine their needs and objections and help them drive their business;



- Become a specialist ofthe cybersecurity industry;



- Introduce selected partners to marketing campaigns, event, webinar and more;



- Provide support helping resellers navigate programs to maximize everyone’s profit. **Job Types**: Full-time, Contract
Contract length: 12 months
Pay: 27, 500. 00€ per year
Application Question(s):
- Do you live in Portugal ? - Do you have Portuguese NIF & NISS ? **Experience**:
- Team Lead: 1 year (required)- IT: 2 years (required)**Language**:
- English (required)- French (required)