Content Moderation (French-speaking) - Social Media Porto

Overview

Content Moderation (French-speaking) - Social Media at Concentrix

Join to apply for the Content Moderation (French-speaking) - Social Media role at Concentrix. Location: Porto, Portugal (On-Site).

What You Will Do In This Role

• From the beginning, you will take an active role in continuously seeking initiatives to enhance service and improve the overall user experience
• Review, audit and moderate contents from the end customer and copyright
• You'll take an active role in reviewing user behaviours as well as ensuring the rules of the Social Media areas
• Analyse reports according to protocols, procedures and instructions as starting point, maintaining a high level of quality in each report
• Be a central point of moderation between Social Media users, applying guidelines with reference to nuanced and
  - dependent policies in an evolving environment
• Make autonomous decisions against challenging issues of a potentially sensitive or
  - critical nature

Your Qualifications

• Fluent, verbal and written in French (C1)
• Fluent, verbal and written in English (B2)
• At least 6 months of relevant experience in related fields
• Strong customer service oriented skills
• Tolerance for repetitive work in a
  - paced, high production work environment
• Ability to work as a team member, as well as independently
• Ability to multitask, possess critical reasoning skills and communicate effectively
• Fast learner, diligent worker

What’s In It For You

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location

PRT Porto - Avenida Sidonio Pais Nº 93

Language Requirements

French (Required)

Time Type

Full-time

Seniority level

Entry level

Job function

Marketing, Public Relations, and Writing/Editing

Industries

IT Services and IT Consulting

Concentrix is an
- opportunity employer. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.