Content Moderation in English - social media (M/F/X) Porto

Content Moderation in English - social media (M/F/X)
Porto
Porto, Porto District, Portugal

As a Customer Support Representative, your responsibilities include managing and resolving product troubleshooting and provide customer support related to the company advertising products.

Do you have experience in B2B and enjoy interacting with people on a daily basis?

This opportunity it's for you!

responsabilidades chave

Key Responsibilities:
From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels
Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries
Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer
Partner with inhouse technical specialists to educate advertisers on product features and common issue types

competências

Excellent written and spoken skills in English (minimum C1 level).
Experience on paid campaign management would be mandatory.
Have a degree in Marketing or related field.
Have experience in Digital Marketing.
Have experience in a Contact Centre, Service program for any Advertising Tech company.
Have a strong customer
- oriented skill.
Are fluent with any social media products usage and basic understanding of digital advertising.
Can work as a team member, as well as independently.

principais benefícios

6-month contract with de client

Base salary: 870€ gross p/month

Transport allowance: 20€ p/month

Meal allowance: 7, 23€ p/day

Complexity bonus (paid in 11 months): 300€

Schedules:

Starting:
Monday to Friday - 07:00 to 19:00 PM
2 shifts: 07:00 – 16h00 / 10:00 – 19:00

At a later date:
24/7 - Monday to Sunday (rotative shifts)
Days Off - 2 Rotative days

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.