Content Moderation in Italian - social media (M/F/X) Porto

Content Moderation in Italian - social media (M/F/X)
Porto
Porto, Porto District, Portugal

As a Customer Support Representative, you will provide support to Byte
Dance users via inbound and outbound calls. Your responsibilities will include understanding, reviewing, and resolving issues related to the company’s
- commerce platform, as well as escalating cases when necessary.

Key Responsibilities:

Handle both inbound and outbound calls.

Investigate and resolve issues reported by buyers, sellers, customers, and creators, such as checking order and logistics status.

Review reported issues within agreed turnaround times and quality standards.

Escalate issues to the company following established procedures.

Requirements:

Italian C2 level

English B2 level

Strong moderation skills, verbal and written communication skills, rational
- making, and local market expertise.

Good understanding of
- commerce.

Ability to cope with peak queue volumes during promotional seasons.

Excellent customer service skills, empathy, and rational
- making.

Benefits:

Base salary paid in 14 months: €1000

Complexity Bonus paid in 11 months: €100

Meal Allowance (net): €7. 23 per working day

Transport allowance: €20 per month

6-month contract

Schedule:

Monday to Sunday, 07:00 to 23:00 (rotative shifts)

Days Off: 2 rotative days

Future schedule: 24/7 operation, Monday to Sunday (rotative shifts)

Randstad's mission is to become the most equitable and specialized talent company in the world. We welcome applicants with diverse skills and experiences. We are committed to accessible recruitment and hiring processes. Please inform us if you need adjustments to facilitate your application or interview.