Content Moderation (Spanish-speaking) - Social Media Porto

Content Moderation (Spanish-speaking) - Social Media
Porto
Porto, Porto District, Portugal

Content Moderation (Spanish-speaking) - Social Media

Job Title: Content Moderation (Spanish-speaking) - Social Media

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Job Description

Experience the power of a
- changing career. We are a global technology and services leader supporting
- known brands in over 70 countries. We are recognized for our workplace excellence and career growth opportunities.

As a Content Moderator in Porto, Portugal (On-Site), you will support our client's social media platforms, ensuring adherence to guidelines, promoting service improvements, and actively participating in user experience enhancement.

Career growth and personal development

We provide comprehensive training, innovative technologies, and ongoing support. About 80% of our managers and leaders have been promoted internally. We also offer free learning and leadership development programs to help you build your envisioned career.

Responsibilities:

• Proactively seek initiatives to improve service and user experience
• Review, audit, and moderate content from users and copyright holders
• Monitor user behavior and enforce social media rules
• Analyze reports following protocols and maintain high quality standards
• Moderate interactions between users, applying guidelines with nuanced,
  - dependent policies
• Make autonomous decisions on sensitive or critical issues

Qualifications:

• Fluent in Spanish (C1) and English (B2)
• At least 6 months relevant experience
• Strong customer service skills
• Tolerance for repetitive,
  - paced work
• Team player and independent worker
• Effective multitasking, critical thinking, and communication skills
• Fast learner and diligent

Even if you don’t meet all criteria, we encourage you to apply. We will consider you for the right role.

Benefits:

• Full-time, indefinite contract (negotiable)
• Competitive salary and bonuses
• Location: Porto, Portugal
• Referral bonuses
• Paid training and development programs

If you're ready for your next career step, apply now and join over 440, 000+ global changemakers at Concentrix.

Equal Opportunity Employer

We are committed to diversity and inclusion, providing equal employment opportunities without discrimination based on race, gender, age, or other protected categories.

Work Authorization

Applicants must be authorized to work in Portugal.

Location: PR Porto - Avenida Sidonio Pais Nº 93

Language Requirement: Spanish

Time Type: Full-Time

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