Content Moderator / Customer Service Specialist (French & English) - Portugal Porto

Overview

We-'re Hiring: Content Moderator / Customer Service Specialist (French & English) - Portugal

Are you fluent in French and confident in English? Join our international team in Lisbon or Porto, Portugal, and help ensure a safe and respectful online environment. You-'ll moderate content, support users, and contribute to a platform that values integrity and community. This is a
- time,
- site role, ideal for EU citizens ready for a meaningful career in a dynamic and multicultural setting.

Location: Lisbon or Porto, Portugal (On-site)

EU Passport required

Languages: French (C2/native) + English (B2+)

Contract Type: Full-time

Schedule: Rotational shifts, including weekends

Relocation package provided

Responsibilities

• Moderate user content in accordance with platform standards
• Respond to customer inquiries via email, chat, or ticketing systems
• Escalate sensitive or complex issues through the right channels
• Maintain a secure and respectful user environment
• Accurately document all cases and moderation actions

Ideal Profile / Qualifications

• Native or C2-level French, with strong English communication
• EU citizenship or valid EU passport (required)
• Organized, emotionally resilient, and
  - oriented
• Experience in customer service, moderation, or digital platforms is a plus
• Ethical, professional, and a team player

What We Offer

• Welcome bonus of 3000 EUR
• Relocation support (travel + accommodation assistance)
• Full paid training and onboarding
• Diverse, inclusive team in vibrant Lisbon or Porto
• Modern office with supportive leadership and development opportunities
• Long-term career prospects in digital operations and customer care

Be part of a team that makes a real impact online while enjoying life in sunny Portugal.

Apply now and take the next step in your international career!

Contact: giuliano. cani@cbtalents. org