Content Moderator / Customer Service Specialist with German - Portugal (on-site) Porto

Content Moderator / Customer Service Specialist with German - Portugal (on-site)
Porto
Porto, Porto District, Portugal

Content Moderator / Customer Service Specialist with German - Portugal (on-site)

Join to apply for the Content Moderator / Customer Service Specialist with German - Portugal (on-site) role at Velenosi & Meredith Consulting

Content Moderator / Customer Service Specialist with German - Portugal (on-site)

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We're Hiring: Content Moderator / Customer Service Agent with German - Porto, Portugal (on-site)

Do you speak German fluently and have strong English skills? Are you passionate about online safety and helping users navigate digital platforms? Join our international team in Porto, where you will play a key role in maintaining a secure and respectful online environment while providing
- tier customer support.

Location: Porto, Portugal (On-site)

EU Passport Required

Languages: German (C2/native) + English (B2+)

Contract Type: Full-time

Schedule: Rotational shifts across weekdays and weekends

Welcome Bonus: 3000 EUR (paid upon joining)

Relocation support provided if you're moving from abroad

What Youll Be Doing:

• Review and moderate
  - generated content according to platform guidelines
• Assist users via chat, email, or internal systems with professionalism and empathy
• Escalate violations or complex issues per internal protocols
• Support a safe and positive user experience by enforcing content policies
• Maintain accurate documentation of interactions and moderation actions
  
  
  

• 3000 EUR Welcome Bonus to support your start in Portugal
• Comprehensive relocation package (including travel & temporary accommodation)
• Paid training and full onboarding process
• A vibrant multicultural work environment in sunny Porto
• Modern office space and supportive leadership
• Real opportunities for career growth in digital operations and customer experience
  
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Business Consulting and Services

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