Content Moderator Lisboa

Content Moderator
Lisboa
Lisboa, Lisboa, Portugal

Overview

Our client is a global technology and services leader that powers the brands of the future. They help
- known brands improve their businesses with technology and integrated solutions, in over 70 countries.  

They are looking to hire  a Content Moderator in Lisbon, Portugal (On-Site) The ideal candidate will make use of  skills, supporting our client's different areas of social media and be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Responsibilities

• Review contents within agreed latency Service Levels and standards of quality
• Review the reported issues within agreed turnaround times and standards of quality
• Escalate issues to our client in accordance with the knowledge base
• Monitor user behaviour and enforce policies effectively
• Apply guidelines consistently to diverse content scenarios
• Handle sensitive issues independently while upholding platform standards
• Maintain confidentiality and professionalism in all interactions

Qualifications

• Are fluent, verbal and written in Spanish (C1)
• Are fluent, verbal and written in English (B2)
• Have minimum education qualification of college degree or an equivalent diploma
• Have strong understanding of
  - commerce
• Have experience working with moderation service industry
• Are available for 24/7 rotating shifts
• Have strong moderation skills and rational decision making with local market expertise
• Are fluent with any social media products usage and basic understanding of digital advertising

Eligibility

Only applicants who are legally authorized to work in Portugal will be considered for this position.

Language Requirements:

Spanish (Required)