Content Review Specialist Porto

Content Review Specialist
Porto
Porto, Porto District, Portugal

Content Review Specialist

Embark on a
- changing journey with us!

About the Role

We're seeking a highly skilled Content Review Specialist to join our team in Porto, Portugal. As a key member of our operations, you'll be responsible for ensuring exceptional quality, efficiency, and customer satisfaction across all aspects of our business.

Your Key Responsibilities

• Customer Interaction:
  
  Respond promptly and professionally to customer inquiries via multiple channels, updating CRM systems with accurate information.
• Relationship Building:
  
  Foster strong relationships with customers by addressing their concerns, resolving issues, and providing personalized solutions.
• Quality Enhancement:
  
  Collaborate with teams to optimize workflows, enhance customer loyalty, and deliver an exceptional experience.
• Process Improvement:
  
  Identify recurring challenges, provide actionable feedback, and suggest improvements to policies and processes.

Required Skills and Qualifications

To succeed in this role, you'll need:

• Fluency in French (written and spoken) and excellent English communication skills.
• Experience in customer service, preferably in the travel or online booking industry.
• Passion for travel and hospitality, with a deep understanding of traveler needs and expectations.
• Strong
  - solving skills, ability to interpret policies, and apply them effectively to assist customers.
• Excellent time management,
  - making, and documentation skills.

Benefits and Growth Opportunities

We offer a comprehensive package that includes:

• Full-time employment with indefinite contracts (negotiable based on experience).
• Competitive salary.
• Central location in Porto, Portugal.
• Bring-a-friend referral bonus opportunities.
• Comprehensive training and development programs.

Why Choose Us?

We're committed to creating a diverse, inclusive work environment where everyone can thrive. Our values are centered around respect, empathy, and teamwork. Join us in shaping the future of customer experience!