Content Reviewer – Process Associate – English – On Site Lisbon Lisboa

Overview

Content Reviewer – Process Associate – English – On Site Lisbon! (HMS062468)

Content Reviewer – Process Associate – English – On Site Lisbon! - HMS062468

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our
- first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From
- scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a
- moving,
- driven environment, love solving
- world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and
- edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on Linked
In, X, You
Tube, and Facebook.

Inviting applications for the role of Content Reviewer – Process Associate – English – On Site Lisbon!

Responsibilities

• Understand and remain
  -
  - date with content policies and guidelines shared by the customer
• Analyze online videos, social media, web page and advertising content for compliance
• Examine the content which could be in text, image, audio, video or other format daily
• Identify content that is not in compliance with requirements and flag for action
• Give feedback for policies/tools/processes improvements
• Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to
• Train other team members regarding the daily tasks whenever urgent and requested by the manager
• Perform tasks requested by the manager to ensure KPI’s and all performance metrics are met
• Uphold positive working environment in all internal/external interactions
• Willingness to learn and work on a dynamic project
• Note: This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature, such as graphic violence,
  - harm, child abuse, and hate speech.

Qualifications

Minimum Qualifications / Skills

• Proficient level of English min C1
• Previous experience in content moderation would be an asset
• High School Degree
• Understand and remain
  -
  - date with content policies and guidelines shared by the customer
• Analyze online videos, social media, web page and advertising content for compliance

Preferred qualifications

• Trust & Safety Experience – preferably content labeling and/or moderation
• Neutral
  - set to digital content that needs classification & policy review
• Strong emotional intelligence and resilience
• Accurate and critical work attitude

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get
  - on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140, 000+ bold thinkers and
  - solvers who push boundaries every day
• Thrive in a
  - driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
• Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
• Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.