Content reviewer – Process Associate – Portuguese – on site Lisbon

With us, you’ll learn fast, work smart, and make a difference. You'll build a career that matters.

Job Description - Content Reviewer – Process Associate – Portuguese – on site Lisbon (HMS063812)

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry‑first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast‑moving, tech‑driven environment, love solving real‑world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on Linked
In, X, You
Tube, and Facebook.

Responsibilities

• Review, rate, classify, annotate, categorize, group, or label content related to video, audio, text, image, documents or other relevant data based on defined guidelines to generate datasets for classification, production and machine learning purposes.
• Actively listen & review content for inappropriate language, intent, title/thumbnails and other content for compliance with our policies, and rate them on multiple parameters to categorize the content. Also review user responses, comprehend, and re‑review content.
• Understand and remain up‑to‑date with content policies and guidelines shared by the customer.
• Analyze online videos, social media, web pages and advertising content for compliance.
• Examine content which could be in text, image, audio, video or other format daily.
• Identify content that is not in compliance with requirements and flag for action.
• Give feedback for policies/tools/processes improvements.
• Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to.
• Train other team members regarding the daily tasks whenever important and requested by the manager.
• Collaborate inside the company with members of the same team or other teams to accomplish the allocated tasks and duties.
• Successfully graduate the training plan attached to the position and the tasks.
• Work at least once every weekend as per schedule – This job will request working in a 9/7 schedule with weekend shift once a month and reviewing content that might be egregious in nature, every day.

Qualifications

Minimum qualifications

• Any undergraduate / Bachelor degree with work experience in a reputed company.
• Eye for detail.
• Social media & video platforms savvy.
• Demonstrated stable job tenure.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs.
• Highest level of professionalism and self‑motivation.
• This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature, such as (but not limited to) graphic violence, self‑harm, child abuse, and hate speech.

Preferred qualifications

• Trust & safety experience – preferably content labelling and/or moderation.
• Neutral mind‑set to digital content that needs classification & policy review.
• Strong emotional intelligence and resilience.
• Accurate and critical work attitude.
• Ability to think critically and make quick decisions.
• Enthusiastic and proactive team player.
• Collaborative and has a growth mindset.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities.
• Work with the best – Join 140, 000+ bold thinkers and problem‑solvers who push boundaries every day.
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress.

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit, ' paying to apply, or purchasing equipment or training.