Content Reviewer [English speaker from Australia] Oeiras

Content Reviewer [English speaker from Australia]
Oeiras
Oeiras, Lisboa, Portugal

We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141. 000 associate providing Information Technology and Business Process Outsourcing Services.

We are currently looking for a Content Reviewer fluent in English (Australian) to join our team.

The primary goal of Content Reviewers (Raters) is to evaluate various health related prompts, make individual judgments and decisions based on predefined options from task guidelines to support machine learning project objectives. Your feedback will directly inform positive and negative changes to the underlying AI models and contribute to the refinement of evaluation guidelines.

Roles and Responsibilities

Thoroughly read and understand a new set of evaluation guidelines, including specific criteria and examples for assessing model output.

● Evaluate the overall quality of responses based on provided criteria, focusing on areas such as:

1) Ability to answer user questions (including identifying explicit refusals/punts).

2) Helpfulness of responses in meeting user needs and providing actionable information.

3) Understanding and interpretation of user queries.

4) Factuality of information, including identifying hallucinations or fabricated knowledge.

5) Provision of recommendations for health and wellness improvement or general health knowledge.

6) Comprehensiveness (clarity and directness) in addressing all aspects of a query.

7) Utilization of personal user data ( metrics, demographics, memories) in responses.

8) Extraction and correct use of information from personal data.

9) Overall sentiment and appropriateness of tone in messages.

10) Overall quality and room for improvement of the response/model.

11) Appropriateness of response length to the query.

12) Cultural and regional appropriateness of the response (terminology, units, references, tone).

● Document any questions, concerns, or issues encountered while applying the guidelines to the new model output.

● Provide clear, concise, and constructive comments directly on the guidelines to facilitate
- follow updates.

● Participate in calibration sessions with team members, other locations, or clients as instructed.

● Collaborate with team members to share best practices.

● Work effectively both independently and as part of a team.

● Synthesize evaluation findings into actionable recommendations for modeling and product teams.

● Communicate clearly with internal and external contacts as required.

● Manage multiple assignments concurrently.

● Adhere to Tech Mahindra and client procedures, policies, and guidelines.

● Follow and adhere to all KPI-related tasks to prevent business impact.

● Ensure breaks are
- approved by the SME, Team Leader, or Managers.

● Comply with all instructions from the Team Leader & superiors.

● Adhere to all
- specific policies.

● Maintain confidentiality for all
- related work and critical details.

● Undertake any additional ad hoc tasks that contribute to improved client service or KPI enhancement.

● Identify opportunities that would help enhance the existing workflow

Skills Requirements & Qualifications

● English /Australian native (or at least some years living in Australia)

● Expertise of the Australian culture, familiarity with local standards, places, important numbers, locally used conversion units (for eg miles and not KMs) like , metrics, idioms, idioms, slangs, nuances (For eg:"analyze" rather than "analyse"), which is not appropriate for a user in Australia, “programme" rather than "program), festivals (Thanksgiving is not celebrated in Australia).

● Strong analytical skills and attention to detail in scoring, identifying errors, and providing clear written justifications.

● Familiarity with general health and wellness concepts & terms (specific medical knowledge is not required, but a general understanding is beneficial).

● Familiarity with common wearable device metrics (e. g. , steps, heart rate, sleep duration) is a plus. ● Experience in content review, data annotation, or quality assurance is advantageous.

Our offer:

Base salary above average

Meal allowance (9, 13€ per day worked, in meal card)

Healthcare and Dental Insurance (since day one)

Work from Office (Office in Oeiras - Transport allowance or Shuttle)

Fixed schedule (Monday to Friday, Business Hours)

1 year of Contract

Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.

Regardless of whether you are a career changer * or an IT expert *: Apply now with your résumé and become part of the Tech Mahindra family - we look forward to seeing you! Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.