Content Reviewer Lisboa

Content Reviewer
Lisboa
Lisboa, Lisboa, Portugal

Role Details

- Review, classify and/or remove content according to client guidelines, using specific tools and channels;

- Understand and remain updated on changing client policies and guidelines;

- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team;

- Serve as an advocate for the user community;

- Participate in process improvement initiatives that improve quality and efficiency of work;

- Participate in continuous training programs and workgroup discussions for optimal development in the role;

- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.

IMPORTANT before applying for a job internally:

• Review this application criteria
• You must already possess the appropriate visas and/or work permits required to live and work in the country the job is based. Do not apply until you have confirmed these authorizations are in place, or the job description states that international applicants will be considered.
• If you apply and are selected for a job at a higher level, it will be offered at your current level. You will be considered for promotion at the next eligible promotion period, except where subject to local law or contractual obligations*.

*ICEG, France, Belgium, Luxembourg, Austria, and Germany: Promotions will be handled in accordance with local labor laws and works council agreements, where applicable).

Priority Skill

Content Moderation

Job Qualifications

Basic Qualifications/Skills Needed:

- Italian level C1 or above

- English level B2 or above

• Strong coping, emotional resilience, and
  - management skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and
  - making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported​
• Ability to work well individually and as part of a team
• Ability to work differing rotations/shifts and
  - standard work hours
• Flexibility in meeting changing business needs in a
  - paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, or content moderation experience is a plus
• Valid Work Permit;
• Completed Compulsory Education (Minimum required);
• Having over 18 years of age;
• Availability to work in rotative shifts, on weekends and holidays.

What we offer:

- Integration in a solid and prestigious multinational company, leader in its sector;

- Possibility of joining a dynamic team with a high potential, contractual conditions matching your proven experience and career development opportunities.

Job Type: Full-time