Continuous Service Improvement Manager

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Syffer is an
- inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What You'll do

• Drive continuous service improvement initiatives aligned with organizational objectives, ITIL best practices, and contractual commitments;
• Lead improvement programs and transformation initiatives across complex,
  - stakeholder environments;
• Analyze service performance (KPIs/SLAs), identify improvement opportunities, and orchestrate corrective and preventive actions;
• Conduct process mapping, root cause analysis, and performance assessments to enhance service efficiency and quality;
• Facilitate workshops, improvement sessions, and
  - functional collaboration to promote a culture of innovation and accountability;
• Partner with international stakeholders and
  - vendor teams to ensure alignment and effective delivery of enhancement initiatives;
• Provide guidance on best practices for continual improvement and contribute to strategic service delivery planning;
• Monitor progress of improvement initiatives and report outcomes, ensuring measurable value and business impact;
• Hybrid Work Model.

What You Are

• 5+ years of experience in IT Service Management, Service Delivery, Operational Excellence, or similar roles;
• Strong knowledge of ITIL v4, especially the Continual Improvement model;
• Proven track record managing improvement or transformation programs in complex organizations;
• Excellent analytical, facilitation, and stakeholder management skills;
• Strong communication and influencing abilities across all organizational levels;
• Experience with KPI/SLA analysis, process mapping, and root cause analysis tools;
• Fluency in English (written and spoken), with frequent interaction with international teams;
• Desirable: ITIL v4 Managing Professional or equivalent certification; Experience with continuous improvement methodologies; SAFe knowledge or certification; Familiarity with ITSM tools; Background in global or
  - vendor service delivery environments.

What youll get

• Wage according to candidate's professional experience;
• Remote Work whenever possible;
• Allocation of health insurance from the beginning of the employment;
• Delivery of work equipment adjusted to the performance of functions;
• And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?

Together we will promote uniquess.

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Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales
• IT Services and IT Consulting