Conversation Designer (UX Writer) - Multilingual region Lisboa

Conversation Designer (UX Writer) - Multilingual region
Lisboa
Lisboa, Lisboa, Portugal

We are looking for a talented and accomplished Conversation Designer (UX Writer) to oversee the successful implementation of content and features in our chatbots.

As a Conversation Designer (UX Writer), your daily responsibilities will include:

• Design, develop, and manage chatbots to enhance internal communications and streamline company processes.
• Ensure the chatbots are
  - friendly, efficient, and effective in addressing the needs of the users.
• Apply strong UX principles to create chatbot interfaces that are intuitive and easy to navigate.
• Continuously test and iterate designs based on user feedback to improve performance and user satisfaction.
• Develop a content strategy for our chatbots, including crafting messages and responses that are clear, concise, and reflect our company’s tone and voice. Ensure content is consistent across all platforms.
• Work closely with various departments, including IT, marketing, and customer service, to understand their needs and integrate their feedback into chatbot design and functionality.
• Utilize programming and scripting languages as needed to customize chatbots.
• Stay abreast of the latest technologies and trends in chatbot development and UX design.
• Conduct thorough testing and quality assurance checks to ensure chatbots function correctly and efficiently.
• Address and resolve any technical issues that arise.
• Monitor chatbot performance through analytics and prepare reports on usage, satisfaction, and areas for improvement.
• Leverage strong writing and communication skills to develop clear and effective user instructions, FAQs, and other support materials.
• Communicate relevant updates according to communication plans established.
• Help in the onboarding of countries in the usage of chatbots and supporting with questions and needs.
• Create weekly, monthly business presentations of chatbot results to present to different stakeholders.

To succeed in the role, you will need to have:

• 1-3 years in UX projects, community management, marketing and Chatbot/AI technologies experience is required.
• Bachelor’s degree or master’s degree in marketing, product design, UX Design, Communications, or a related field.
• Knowledge in UX strategy.
• Strong communication, writing and verbal abilities.
• Understanding of NLU and Generative AI functionalities.
• Ability to research market to understand end users and their needs.
• Great community management skills - knows different audiences and how to grow and engage them.
• An excellent knowledge of chatbot platform and customer service skills.
• Hands on experience with customer engagement.
• Testing and Continuous Improvements.
• Analytic skills and results orientation.
• Strong
  - solving skills with a proactive and
  - oriented approach.
• Agile and organized, with a strong result focus.
• Has a
  - centric mindset.

Languages:

• Excellent conversational and written knowledge in English.
• Other languages are a plus.

Tools And Applications:

• Excellent knowledge of all MS office tools (Word, Excel, Power
  Point, Outlook).
• Knowledge of Ever
  Connect and Ever
  Connect Bots.
• Knowledge of UX research tools (Optimal Workshop, Miro, etc).
• Knowledge of Cognigy platform is a plus.

Other Details:

• Hybrid mode for Portugal candidates - Up to 3 days a week in office in Santos – Lisbon.
• If outside Portugal, currently no mandate for office days. But will still be expected to come to the office if needed for projects.
• Schedules in PT 9H – 18H. Adapting for the rest of countries depending on Time Zone.
• Competitive wages.
• Paid professional training.
• Private healthcare & dental insurance (after six months of employment).
• Growth opportunities through various development programs.
• Fun and engaging
  - wide initiatives, including our Ever
  Better wellness program.
• Job stability.
• Life-long skills and experience.

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